Mario Alvarado
Philadelphia,PA
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and exceeding sales targets at Woodgraindistribution. Leveraged teamwork and a positive attitude to foster strong client relationships and achieve notable sales growth. Skilled in customer service and utilizing GPS technology, demonstrating a blend of technical proficiency and interpersonal excellence.
Overview
12
12
years of professional experience
Work History
Delivery Driver
The Couch Tomato
02.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Sales Associate
Tommy's Drum Shop
02.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Cold Caller
Stronk Web
01.2022 - 01.2024
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
- Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
- Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
- Streamlined outreach efforts by utilizing data-driven tools that targeted high-value prospects within specific market segments.
Field Sales Representative
Woodgraindistribution
12.2019 - 05.2020
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Assisted management in identifying new market opportunities and expanding the company''s customer base.
- Improved product visibility through strategic placement of promotional materials and in-store displays.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Maintained accurate and thorough records of leads and customer account information.
- Represented company brand during customer and prospect interactions.
Sales Associate Specialist
The Home Depot Inc
03.2015 - 11.2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service Representative
Sears
01.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Shift Manager
Burger King
08.2012 - 08.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
No Degree - History
Austin Community College
Austin, TX05.2028
High School Diploma -
Lopez High School
Brownsville, TX05.2012
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
Accomplishments
I was consistently the number one ranked Millworks specialist at The Home Depot for over a year from 2018-2019 after learning how to become very successful at the job.
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
The Couch Tomato
02.2024 - Current
Sales Associate
Tommy's Drum Shop
02.2022 - 02.2024
Cold Caller
Stronk Web
01.2022 - 01.2024
Field Sales Representative
Woodgraindistribution
12.2019 - 05.2020
Sales Associate Specialist
The Home Depot Inc
03.2015 - 11.2019
Customer Service Representative
Sears
01.2014 - 01.2015
Shift Manager
Burger King
08.2012 - 08.2014
No Degree - History
Austin Community College
High School Diploma -
Lopez High School
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