Mario Alvarez

Dynamic professional with over 20 years in computer networking and IT communications, notably at South Texas Health System. Proven ability to enhance operational efficiency through strategic project management and strong problem-solving skills. A self-starter with a passion for excellence, adept at fostering team collaboration and delivering impactful results in high-pressure environments. Knowledgeable professional bringing several years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.

• National D Issue date: 2020-08-15 South Texas Youth Soccer
• National E Issue date: 2017-08-01 South Texas Youth Soccer
• 11v11 License (in-person) Issue date: 2018-11-14 South Texas Youth Soccer
• 7v7 License (in-person) Issue date: 2018-11-15 South Texas Youth Soccer
• 7v7 License (online) Issue date: 2018-11-15 U.S. Soccer
• 4v4 License (online) Issue date: 2018-03-01 U.S. Soccer
• National F Issue date: 2017-05-12 U.S. Soccer

• Provided technical assistance to staff for use of equipment including computer hardware and software
• Assisted, consulted and advised staff with their computer equipment needs. Recommended solutions.
• Built PCs from ground up, main boards, connecting power and video cables; installed operating systems.
• Set-up and implemented testing/troubleshooting systems.
• Conducted regular audits on IT security systems.
• Promoted Quality Health Safety Environment within each Project; assured compliance with “Quality Management System”.
• Participated in regular quality and safety meeting.
• Draft closing reports on Identifying Risks.
• Managed budget on preventive maintenance in IT equipment, monitored repair expenses on all communication equipment for office and field sites.
• Managed project Manager’s agenda, coordinate meeting and assist with the preparations of project presentations.
• Enforced compliance with company standards, polices and procedures.
• Monitor transfer of communication equipment; assure satellite communications is not interrupted.
• Coordinate telecommunications projects and vendors. Serve as a point of contact for installations, moves, additions, changes, billing, telecommunications services and problem solving.
• Provide technical support, troubleshoot and resolve telecommunications-related problems, which may include training and instructing others on the use of various equipment/services, performing program changes, prioritizing tasks and service level goals.
• Manage, compile, produce reports/spreadsheets on, evaluate, verify, distribute, authorize and pay bills related to the hospital’s long distance, cellular phones and data line charges. Formulate and modify spreadsheets used to update data and monitor equipment lines and services. Manage, monitor and maintain purchasing of telecommunication equipment.
• Responsible of coordination of the telecommunication system of 5 hospitals and several clinics in South Texas.
• Administration of the Avaya telephone system in five hospitals (S8700 Servers and G650 Gateway).
• Created reports for call logs to audit the use of phones.
• Administration of the Avaya Server messaging System
• Configuration and installation of Avaya IP phones 4610sw, 4620sw and Avaya digital phones 2410, 2420 and analog phones.
• Administration of the servers for the Spectra link phones (wireless phones) used by nursing staff and other staff.
• Configuration and repairment of Spectra link phones model 3626
• Configuration of Spectralink wireless phone 3641 and 3645.
• Administration and maintain current data information of telecommunication equipment such as cell phones assigned to employees, wireless card, desktop phones, Spectra link phones and payments made monthly to main hospitals land phone lines of AT&T.
• Administration and coordination with vendors in the well maintenance and repairmen of radio bases of ambulance in the hospital’s emergency room.
• Administration of the speaker sound system from the hospitals and coordination with vendors for the maintenance of the system (Amplifiers and music satellite system).
• Management of buying telecommunication equipment and assign them to each department cost center as needed.
• Actively participating in creating the telecommunication system every time there needs to be relocation of a new department.
• Administration and coordination of the installation of telephone systems in independent offices.

• CompTIA AI (ARTIFICIAL INTELLIGENCE) ESSENTIALS COURSE IN PROGRESS.
• Attended several company sponsored seminars in Quality, Health, Safety, and Environmental Protection.
• Attended Nortel phone system Seminar – Pharr, TX. June 2009.
• Attended Avaya and Nortel phone System Seminar – McAllen Chamber of Commerce – March 25, 2010.

• Certificado Master Internacional de Futbol Juvenil Issued on: 2019-06-25 By Futbol Ciencia S.A de C.V. Mexico
• Master Internacional Futbol Juvenil Issued on: 2019-06-19 By Futbol Ciencia S.A de C.V. Mexico
• Diploma Master Internacional de Entrenamiento Especializado en Futbol Base Issued on: 2018-12-01 By Futbol Ciencia S.A de C.V. Mexico
• Master Internacional Especializado en Futbol Base Issued on: 2018-11-30 By Futbol Ciencia S.A. de C.V.