MS Office
Mario Asaad
IT Specialist
Jersey City,NJ
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
IT Technician
Hudson County Prosecutor's Office
Jersey City , NJ
02.2020 - Current
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Confer with network users about how to solve existing system problems.
- Created IDs and Access Cards for new employees using equipment such as cameras, fingerprint and signature pads.
IT Assistant
New Jersey City University
Jersey City , NJ
09.2019 - 12.2019
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Provided Technical assistance and support to students and professors on campus.
- Responded to user inquiries regarding computer software or hardware operation to resolve problems.
IT Department Assistant
New Jersey City University
Jersey City , NJ
10.2017 - 06.2018
- Answered phone calls and addressed student's questions and concerns.
- Used Microsoft Word and other software tools for data entry and to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
Money Transfer Specialist
MUFG Union Bank
Jersey City , NJ
07.2015 - 06.2016
- Created, prepared and delivered reports to various departments.
- Verified payments via telephone calls.
- Assisted users with minor IT issues.
Education
Bachelor of Science - Computer Science
09.2016 - 05.2020
High School Diploma -
09.2012 - 06.2016
Skills
Peripheral repairs
Software
Remote Applications
Java
Python
Timeline
IT Technician - Hudson County Prosecutor's Office
02.2020 - Current
IT Assistant - New Jersey City University
09.2019 - 12.2019
IT Department Assistant - New Jersey City University
10.2017 - 06.2018
New Jersey City University - Bachelor of Science, Computer Science
09.2016 - 05.2020
Money Transfer Specialist - MUFG Union Bank
07.2015 - 06.2016
Abraham Lincoln High School - High School Diploma,
09.2012 - 06.2016
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