Mario Baca
Albuquerque,NM
Summary
Seeking career employment, eager to offer strong leadership, team building / training and compliance experience toward maximizing a progressive employer’s success.
Top performer who makes decisions to reflect positively on operations productivity, and customer satisfaction, and leads forward-thinking initiatives to minimize client barriers. Ambitious self-starter who mentors teams to maximize use of resources and meet goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hairstylist's Assistant/Hairstylist
Libre Hair Studio
06.2025 - Current
- Maintained cleanliness and organization of workstations, ensuring compliance with sanitation standards.
- Assisted stylists in executing haircuts, color treatments, and styling techniques.
- Provided exceptional customer service by greeting clients and addressing inquiries promptly.
- Demonstrated strong multitasking abilities while assisting multiple stylists during peak business hours for increased productivity.
- Improved client retention rates by consistently delivering high-quality services that met or exceeded expectations.
- Delivered high-quality hairstyling services, ensuring client satisfaction and repeat business.
- Designed and executed customized haircuts and color treatments based on client preferences.
Sales Assistant
Salon Services Pro
05.2025 - 09.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, tracking stock levels and ensuring product availability.
- Supported sales team with product knowledge training, enhancing overall performance.
- Coordinated promotional events, driving customer engagement and increasing brand awareness.
Trainer for Front and back of house, Server, Expo
Texas Roadhouse
03.2021 - 05.2025
- Responsible for creating a legendary dining experience for each guest as a server.
- Maintained proper food safety and sanitation practices.
- Practiced effective listening skills.
- As a trainer responsible for exhibiting teamwork, trained servers, expeditors, front and back of house.
- Able to communicate effectively in a fast-paced environment.
- Coached and mentored each trainee to ensure a smooth transition.
- Validated food quality and confirmed order accuracy.
- Responsible for making guest payments via credit card, check, cash and verify online payments.
- Take on various responsibilities daily required by management.
Restaurant Shift Supervisor
Last Call
05.2019 - 11.2020
- Supervised up to 8 employees per shift.
- Responsible for opening and closing procedures by making bank deposits, preparing cash changes for daily sales to ensure cashiers have enough cash per drawer to serve customers.
- Balanced cash drawers, credit cards and check sales at closing.
- Trained new staff to ensure each employee had adequate support to provide efficient and excellent customer service experience.
- Assisted in training staff in food safety and cross contamination.
- In charge of taking catering orders, setting up catering, fundraising and booths for various types of events such as Downtown Summerfest to boost sales.
- Resolved customer concerns in a professional manner to ensure customer satisfaction.
Education
HS Diploma -
Albuquerque, NM01.2018
Microsoft office/Outlook training
Restaurant/Food Safety Training
Skills
- Team Building
- Mentoring
- Strategic Analysis
- Planning
- Microsoft Office
- Outlook
- Scheduling
- Detail-orientated
- Quick learner
- Appointment scheduling
Certification
- Licensed Cosmetologist
Timeline
Hairstylist's Assistant/Hairstylist
Libre Hair Studio
06.2025 - Current
Sales Assistant
Salon Services Pro
05.2025 - 09.2025
Trainer for Front and back of house, Server, Expo
Texas Roadhouse
03.2021 - 05.2025
Restaurant Shift Supervisor
Last Call
05.2019 - 11.2020