Mario Barragan
Chandler,AZ
Summary
Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.
Overview
8
8
years of professional experience
Work History
Onsite Service Engineer
AEM
01.2025 - Current
- Troubleshoot, maintain, and repair high-performance chip testing machines using electrical and mechanical schematics to identify and resolve complex issues.
- Perform hardware upgrades and installations, including FOK (First-Of-Kind) retrofits, and evaluate readiness for global release.
- Replace electrical breakers, servo motors, and stepper motors to ensure tools operate with precision and meet Intel's performance standards.
- Follow strict LOTO (Lockout/Tagout) procedures and verify continuity before performing any servicing or troubleshooting tasks.
- Install, level, and commission new machines according to site specifications and safety protocols.
- Utilize multiple software platforms and PLC interfaces—some tools using up to 7 PLCs—to control, monitor, and configure equipment depending on tool functionality.
- Remote into PLC systems to adjust parameters, control tool components (e.g., open/close doors), and assist with real-time troubleshooting.
- Program and teach tools to run specific Intel-requested products, ensuring correct configuration and production alignment.
- Conduct on-site training sessions and technical walkthroughs to help clients and tool owners understand operation and software interfaces.
- Maintain accurate service documentation, including installation records, troubleshooting logs, and upgrade validations.
- Provide tool owners with daily updates and issue reports to ensure clear communication and transparency.
- Send detailed pass downs at the end of each shift, documenting the current status of all tools and outlining any ongoing service actions for Intel.
- Process RMAs based on warranty eligibility and coordinate advance part shipments when expedited service is necessary.
- Collaborate with engineering and software teams to deliver feedback, report bugs, and improve tool reliability and efficiency.
Onsite Service Engineer
Edwards Vacuum
01.2024 - 01.2025
- Install, upgrade, and retrofit abatement systems to meet Intel's standards.
- Ensure optimal system performance through precise part installation and system enhancements.
- Collaborate with Intel engineering teams to align on project goals and timelines.
- Maintain detailed records of all service activities, including installations and repairs.
- Adhere to safety protocols and quality standards in all aspects of work.
- Configure pumps by assigning IP addresses, renaming pumps, and setting configurations for communication with the frame and abatement systems.
- Perform pressurized leak checks, ultimate vacuum tests, and spray leak checks to ensure system integrity and prevent leaks.
- Conduct spray leak checks on abatement systems, followed by interlock verifications and system purges.
- Set RO (Residual Oxygen) parameters and perform system injects for optimal performance.
- Adjust 2-position valves on abatement systems to enhance efficiency and ensure smooth operation.
- Perform demolitions on pump frames, pumps, and abatement systems to support system upgrades and replacements.
- Conduct new preventive maintenance (PM) procedures on pumps and abatement systems to ensure reliability and longevity.
CEO/OWNER
MAVE - Moving & Junk Removal LLC
01.2021 - 01.2024
- Managed all aspects of business operations, including scheduling, logistics, and customer service.
- Oversaw moving and junk removal projects, ensuring efficient, safe, and timely completion.
- Hired, trained, and managed a team of 4 or more employees, fostering a productive and reliable workforce.
- Maintained strong organizational systems to ensure smooth operations while handling clients' belongings with care.
- Handled client consultations, providing quotes, assessing project requirements, and delivering tailored solutions.
- Managed business finances.
Computer Technician 2
Phoenix Elementary School District #1
01.2018 - 01.2021
- Maintained and supported student and teacher computers, ensuring optimal performance and minimal downtime.
- Configured and managed both network and local printers to support seamless school operations.
- Added new users and computers to Active Directory, managing permissions and security settings effectively.
- Deployed software and updates remotely using Altiris, streamlining program installations across multiple devices.
- Configured and supported VPNs for remote users, enabling secure and reliable remote access.
- Troubleshoot and resolve internet connectivity issues and Outlook email problems, improving system reliability.
- Migrated computers between servers, ensuring smooth transitions with minimal disruptions to users.
Education
Associates - Computer Science
Estrella Mountain Community College
Phoenix, AZ07.2018
High School - Computer Science
Trevor G. Browne High School
Phoenix, AZ05.2014
Skills
- Operating Systems: Windows XP/2003 Server/7/2008/Windows 10/11/Server 2012/Server 2022, Mac OS
- Software: Microsoft Office, ServicePro Ticketing, VNC Viewer, CCleaner, Malwarebytes, VirtualBox, Cisco VPN
- Networking: Basic Network Concepts, Network Security, Installation of NetworkPrinters, PXE, Remote Desktop, Virtual Machines, Active Directory
- Programming: HTML, CSS, Java, Javascript, Python
- Languages: Fluent in Spanish and English
- Power Tools: Cordless Drill, Sawzall
- Cabling: Coaxial Cable, Security Cameras, Ethernet(RJ45) & (RJ11)
- Soldering Flux: Small Components, Motherboards
- Electrical & Mechanical Troubleshooting
- Servo & Stepper Motor Replacement
- Tool Configuration & Product Teaching
- Industrial Automation Systems
- Multimeter Use & Continuity Testing
- FOK (First-Of-Kind) Retrofits & Installations
- System Calibration & Diagnostics
- Electrical Schematic Interpretation
- Software-Based Equipment Control
- LOTO (Lockout/Tagout) Compliance
- Hardware Upgrades & Commissioning
- Troubleshooting and Problem-Solving
- Customer Service and Support
- Documentation and Reporting
- Schematic reading
- Preventive Maintenance
- Safety procedures
- Electrical systems
- Design planning
- System diagnostics
- Parts replacement
- Schematic drawing
- Mechanical aptitude
- System maintenance
- Report preparation
- Equipment installation
- Hardware configuration
- Equipment monitoring
- Installation coordination
- Diagnostics and troubleshooting
- Fault tracing
- PLC programming
- Lockout and tagout procedures
- Pneumatic systems
Languages
Spanish
Native or Bilingual
Timeline
Onsite Service Engineer
AEM
01.2025 - Current
Onsite Service Engineer
Edwards Vacuum
01.2024 - 01.2025
CEO/OWNER
MAVE - Moving & Junk Removal LLC
01.2021 - 01.2024
Computer Technician 2
Phoenix Elementary School District #1
01.2018 - 01.2021
High School - Computer Science
Trevor G. Browne High School
Associates - Computer Science
Estrella Mountain Community College