Summary
Overview
Work History
Education
Skills
Training
Timeline
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MARIO BARRAZA

Tucson,AZ

Summary

Team Leader and United States Army service veteran with a secret security clearance, leveraging over 6 years of proven experience in teamwork, Tactical response, maintenance, troubleshooting, and customer service. Adept at working in diverse teams in a dynamic, demanding environment. Implements knowledge and application of strategic planning, risk assessment, and technical expertise to achieve organizational goals, and meet customer requirements. I am skilled in operation planning, compliance monitoring, and workplace safety. I managed equipment and assets valued at $180k while managing risk, safety, and quality assurance, and I had a career supported by military application and training. A Veteran Service Representative (GS-7) assisted veterans and their families in understanding and applying for benefits, reviewed and evaluated claims, ensured all required documentation was present, and prepared reports, memos, and official correspondence to ensure accurate and timely processing of claims. Dedicated and vigilant Casino Security Officer with a strong background in maintaining a safe and secure environment for guests, employees, and casino assets. Skilled in monitoring, conflict resolution, and enforcing policies, and gaming regulations. Experienced in patrolling areas, identifying suspicious activity, and collaborating with law enforcement when necessary. Committed to upholding high standards of integrity, professionalism, and customer service, while ensuring a safe and enjoyable experience for all patrons. Demonstrated consistent adherence to organizational policies, procedures, and regulations to ensure compliance and operational efficiency. Applied policy knowledge to daily tasks and decision-making, contributing to a safe, secure, and well-regulated work environment. Provided training and guidance to peers on policy updates and best practices, ensuring team-wide compliance and accountability.

Overview

7
7
years of professional experience

Work History

Secuirty Officer

Casino Del Sol
Tucson, AZ
04.2025 - Current
  • Monitoring proficiency : monitored premises to prevent unauthorized access and ensure safety compliance.
  • Patrolling : Conducted routine patrols to identify potential security risks and hazards.
  • Collaborated with local law enforcement during investigations and emergency situations.
  • Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
  • Implemented security measures to protect personnel and property from theft or damage.
  • Provided exceptional customer service while addressing visitor inquiries and concerns effectively.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Completed incident reports to record security or loss prevention incidents.

Veteran Service Representative

Veterans Affairs
Phoenix, AZ
01.2024 - 02.2025
  • Claims processing: Processed claims for disability benefits, ensuring compliance with all Veterans Affairs (VA) guidelines and regulations.
  • Client advocacy & support: Collaborated with medical professionals, legal advisors, and other VA departments to gather required information for claims decisions.
  • Knowledge of healthcare systems: Used specialized software (such as VBMS, eFolder, or other VA platforms) to track and process claims, ensuring accuracy and timely process.
  • Evaluated claims and applications for accuracy and completeness.
  • Advocated for veterans' rights and access to necessary benefits and services.

Combat Engineer

U.S. Army Fort Carson The Mountain Post
Fort Carson, CO
11.2021 - 12.2023
  • RESEARCHING ROUTINE ISSUES TO RESOLVE DISCREPANCIES: Created a Mine Clearing Line Charge (MICLIC) program to help improve skills and knowledge and to learn fundamentals of using types of equipment. Counseled a Soldier by analyzing previous counseling’s to determine proper action and to resolve issue from recurring.
  • DECISION-MAKING BASED ON RULES: Assisted and supervised more than 300 military and civilian personnel daily, resolved member concerns and conflicts, and proactively identified solutions to ensure member satisfaction and retention. Responded promptly to Engineering requests in fast-paced combat situations, deploying resources quickly to support tactical objectives and maintain operational flexibility.

Combat Engineer

U.S. Army Schofield Barracks
Waialua, HI
06.2018 - 09.2021
  • CONDUCTING INTERVIEWS, COUNSELINGS, AND REFERRALS: Provided monthly counseling with performance feedback and personal support, identified a soldier needing urgent medical care, and supported personnel development through career guidance, training, and accurate record keeping.
  • ANALYZING EVIDENCE : Provided performance counseling to Soldiers, emphasizing goal setting and future improvement. Maintained team readiness for tasking, responded swiftly to emergencies, and neutralized threats using mine detection techniques. Constructed and camouflaged positions to avoid detection, supported mission planning, and led a team in decontaminating buildings during the COVID-19 pandemic. Ensured safety compliance through communication with leadership, maintained operational proficiency, and analyzed data for mine-sweeping operations. Effectively managed workload and customer service by recognizing task saturation and implementing strategies to maintain quality. Collaborated with geospatial engineers using dosimeter tools for terrain analysis.
  • ADMINISTRATIVE: Managed administrative paperwork, personnel files, and accountability of over $180,000 in equipment with zero losses. Built a permanent training site using blueprints and conducted regular maintenance and repairs on government vehicles and equipment. Maintained mission-critical communication systems, handled and secured Personally Identifiable Information (PII) in compliance with regulations, and coordinated with leadership to ensure certifications and licenses remained current.
  • INTERPRETING AND APPLYING LAWS, REGULATIONS, AND PROCEDURES: Conducted monthly counseling for five individuals to ensure compliance with regulations and safety standards. Monitored front desk operations and oversaw safety procedures. Designed and built infrastructure for a 2-acre base within 3 months to support combat operations. Completed job qualification training and successfully transitioned into a permanent role, adhering to all departmental policies. Provided guidance and training on organizational procedures and regulations.
  • INFORM CLAIMANT OF ALL EVIDENCE REQUIREMENTS NEEDED TO FURTHER PROCESS: Assisted a Soldier with learning available tools and resources to help better understand the steps to take to properly clear the Organization. Provided clear and direct instructions on all documentation required for the process to be completed.
  • UTILIZE ELECTRONIC DATE PROCESSING: Implemented actions for missions based on intel provided using Military GPS navigation systems, provided accurate information utilizing Defense Advanced GPS Receiver (DAGR). Supervised communication equipment to ensure proper functionality so that proper Intel was provided to make Logistical decisions.

Education

High School Diploma -

Pueblo Magnet High School
Tucson, AZ
05-2018

Some College (No Degree) - Science In Business & Human Resources Management

University of Phoenix
Tempe, AZ

Skills

  • Make strategic decisions based on the given and collected Information
  • Safety guidelines
  • Operations management
  • Process improvement
  • Adept multitasker
  • Combat engineering support
  • Patrolling
  • Critical thinking
  • Environmental safety
  • Recording equipment
  • Communications
  • Policy development
  • Customer service
  • Quick learner
  • First aid certified
  • Computer skills
  • Weapons training
  • Supervision
  • Skilled researcher
  • Team building
  • Time Management
  • Vehicle Operations
  • Basic Life Saver certified Training and development Team leader
  • Engines and machinery Maintenance and repairs Construction and Engineering Demolition and Explosives
  • Incident reporting
  • Safety compliance
  • Risk assessment
  • Patrol procedures
  • Attention to detail
  • Problem solving
  • Asset protection
  • Surveillance

Training

  • Leadership Course
  • Combat Engineer
  • Anti-Terrorism Awareness Training
  • Combat Lifesaver
  • Heavy Equipment Operation
  • Workplace Safety Ethics

Timeline

Secuirty Officer

Casino Del Sol
04.2025 - Current

Veteran Service Representative

Veterans Affairs
01.2024 - 02.2025

Combat Engineer

U.S. Army Fort Carson The Mountain Post
11.2021 - 12.2023

Combat Engineer

U.S. Army Schofield Barracks
06.2018 - 09.2021

High School Diploma -

Pueblo Magnet High School

Some College (No Degree) - Science In Business & Human Resources Management

University of Phoenix

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MARIO BARRAZA