MARIO BATEN
Arlington,VA
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
23
23
years of professional experience
Work History
OWNER
BATEN LOGISTIC LLC/ BATEN HAULING AND JUNK REMOVAL
Fort Washington, MD
10.2020 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
ASSITANT SERVICE MANAGER
Stohlman Volkswagen-subaru
Vienna, VA
12.2017 - 05.2022
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Monitored technician performance and provided feedback on areas needing improvement.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Created training plans for new employees entering the service department.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.
- Evaluated technician performance through regular one-on-one meetings, reviews, and surveys.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Coordinated with other departments within the organization regarding any changes or updates related to services offered.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Parts and Service Director
DARCARS
Silver Spring, MD
09.2014 - 11.2017
- Developed and maintained service and parts department budgets.
- Provided technical advice to customers on repair orders and maintenance issues.
- Coordinated staff training programs for both new and existing technicians.
- Managed customer service satisfaction surveys for all service departments.
- Supervised the daily operations of the parts and service departments.
- Ensured compliance with all safety regulations in the shop environment.
- Created strategies to improve customer relations within the service departments.
- Conducted periodic performance reviews of all staff members in parts and service departments.
- Analyzed monthly financial reports to determine profitability of each department.
- Maintained relationships with vendors to ensure timely delivery of parts orders.
- Implemented procedures to streamline workflow processes throughout the shop environment.
- Identified opportunities for cost savings initiatives in both parts and service departments.
- Developed policies, procedures, and job descriptions for all positions within the shop.
- Reviewed technician time cards on a weekly basis for accuracy and efficiency.
- Resolved customer disputes or escalated them when necessary to management team.
- Performed regular inspections of shop facilities to maintain cleanliness standards.
Assistant Service Manager
Martens Volkswagen
Bethesda, MD
01.2002 - 09.2014
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Monitored technician performance and provided feedback on areas needing improvement.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Education
High School Diploma -
THEODORE ROOSEVELT HIGH SCHOOL
DC06-1994
Skills
- Administrative Oversight
- KPI Management
- Regulatory Compliance
- Budget Administration
- Business Management
- Marketing tactics
- Budget Development
- Customer Relations
- Staff hiring
- Relationship Building
- Team Oversight
- Hiring and staffing
- Contract Management
- Profit and loss analysis
- Client Service
- Staff Management
- Employee Development
Timeline
OWNER
BATEN LOGISTIC LLC/ BATEN HAULING AND JUNK REMOVAL
10.2020 - Current
ASSITANT SERVICE MANAGER
Stohlman Volkswagen-subaru
12.2017 - 05.2022
Parts and Service Director
DARCARS
09.2014 - 11.2017
Assistant Service Manager
Martens Volkswagen
01.2002 - 09.2014
High School Diploma -
THEODORE ROOSEVELT HIGH SCHOOL
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