Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mario Battistoni

Heidelberg,Pa

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Customer Service Representative

Comcast Service Center
2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.

General Manager

Dollar Tree
2013 - 2016
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

Dollar General
2010 - 2013
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Store Manager

Kmart
2008 - 2010
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Assistant Store Manager

Best Buy
1999 - 2008
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Education

Associates - Business Management

Community College of Allegheny County
Pittsburgh, PA
1982

Skills

  • Creative problem solver
  • Strategic sales knowledge
  • Exceptional communication skills
  • Excellent work ethics
  • Problem Resolution
  • Team building expertise
  • Leadership
  • Active listening skills
  • Customer Retention Strategies
  • Problem-solving abilities
  • Complaint resolution
  • Customer Data Confidentiality

Accomplishments

    Achieved Top Gun 3 years consecutively

Timeline

Customer Service Representative

Comcast Service Center
2017 - Current

General Manager

Dollar Tree
2013 - 2016

General Manager

Dollar General
2010 - 2013

Assistant Store Manager

Kmart
2008 - 2010

Assistant Store Manager

Best Buy
1999 - 2008

Associates - Business Management

Community College of Allegheny County

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Mario Battistoni