Mario Benitez
Fairview
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Bob’s Discount Furniture
11.2020 - Current
- Developed loyal client base by enhancing engagement and trust.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Coordinator And Operator
Herc Rentals
12.2018 - 06.2020
- Work closely with Inventory Manager, Order Management and Distribution team to manage shipments according to given deadlines
- Providing support and assistance to outside sales representatives and management
- Knowledge on Climate Control and Power Equipment used for construction sites and in the entertainment industry
- Work closely with a team on making cold calls and also reestablishing relationships with customers from past projects
- Received training on operating forklifts and boom lifts
- Work closely with the collections department to contact customers with past due accounts in order to collect payments
- Worked closely with customers by providing alternative products that they could use for their projects and therefore increasing revenue for the company
Education
High School Diploma -
Cliffside Park High School
Cliffside ParkAssociates Degree - Business Administration
Bergen Community College
Skills
- Mac
- PC
- Microsoft Proficient
- Forex Trading
- Knowledge on Financial Markets
- Logical reasoning
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Bob’s Discount Furniture
11.2020 - Current
Sales Coordinator And Operator
Herc Rentals
12.2018 - 06.2020
High School Diploma -
Cliffside Park High School
Associates Degree - Business Administration
Bergen Community College
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