Detail-oriented professional offering many years of related experience and strong collaborative, multitasking, and organizational skills. Gifted in facilitating communication between different team members and satisfying customer needs. Ready to apply expertise to challenging new position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gis Technician
PSEG
Clifton, NJ
11.2024 - 05.2025
Managed inbound and outbound communication with engineers and linemen regarding circuit and grid information in North and Central New Jersey.
Reviewed scanned records from construction sites to verify accuracy of information.
Conducted data validation and verification for utility field records using as-builts and historical documents.
Logged results from assessments into Excel spreadsheets for tracking purposes.
Maintained GIS connected model by integrating data from work management systems and construction drawings.
Sourced information from work orders, completion records, and field reports to enhance data integrity.
Collaborated with job sponsors to gather essential project-related information.
CAD/GIS Drafter
Mott Macdonald
WoodBridge, NJ
01.2023 - 10.2024
Responsible for creating detail designs drawings, and other technical information for use in construction, using CAD/Arc GIS software.
Use CAD/GIS software to draft route, addresses, RF plant, fiber plant, and/or permit information onto maps.
Network Systems Engineer 1
Verizon Wireless
Basking Ridge, New Jersey
06.2022 - 12.2022
Delivered Level 1 and Level 2 technical support, resolving hardware, software, and networking issues.
Configured and deployed workstations, printers, and other peripherals for new hires.
Managed Active Directory accounts by creating, disabling, and troubleshooting access issues.
Implemented cybersecurity best practices, reducing phishing-related incidents by 20%.
Collaborated with IT team to integrate AWS cloud services into daily operations.
Monitored network connectivity and escalated complex issues to the network team.
Responded to helpdesk tickets, resolving technical issues using Remedy and JIRA.
Developed Python scripts to automate Remedy trouble tickets and created Splunk dashboards for network uptime.
Student Mapper
Penn State University
University Park, PA
08.2019 - 05.2022
Worked with the Esri suite to update map applications at the university. Updated campus maps
Used satellite data to plot points to send to the department of geography.
Used python code to run geographical scenarios based on professional opportunities we would see after college.
Took calls from around the university to mitigate covid protocols and help students find proper testing sites. Resulting information about diagnoses were sent to departments to decide how to proceed with education being remote or in-person.
Administration Assistant
College Of Earth and Mineral Sciences: Penn State
State College, Pennsylvania
08.2019 - 05.2022
Coordinated daily office activities and administrative processes for Institutes efficiently.
Managed staff work assignments to enhance workflow; trained and mentored personnel.
Greeted visitors, provided information, and directed inquiries effectively.
Supported scheduling, personal calendars, travel arrangements, and reimbursements accurately.
Organized meeting logistics including scheduling, preparation of materials, and agendas.
Composed, reviewed, and distributed internal and external communications professionally.
Maintained files and databases for streamlined record-keeping.
Oversaw inventory management and ordered office supplies; arranged equipment maintenance.
Software Engineer
Sprint PCS
Internship, PA
01.2019 - 07.2019
Built Python codes (Pinda) to manipulate customer trouble tickets and display mean-time-to-repair.
Created weekly executive reports of RCA for reported customer troubles.
Documented Confluence pages for various IT departments with their respective network designs and architectures.
Education
Bachelors of Science - Geography
Pennsylvania State University
University Park
05-2027
Associate of Applied Science - Information Security