Mario Brooks
Moore,OK
Summary
I am a highly motivated people person with 10 years of customer service, IT, computer technology and sales experience. I work well under pressure, consistently meeting company and personal goals. I utilize excellent negotiating strategies and communication skills with diverse people. I’m team oriented with an excellent one-of-a kind personality.
Overview
20
20
years of professional experience
Work History
Assistant Operations Manager
All My Sons Moving and Storage
Oklahoma City, Ok
- Current
- Directly Recruit and train Drivers and Helpers
- Responsible for overseeing and directing all the current jobs for the day
- Duties include ensuring all vehicles in inventory is Dot and and Safety compliant
- Communicating and collaborating with the Sales Manager to derive different sales strategies and marketing
- Also daily monitoring of Sales Estimator schedules and daily tasks
- Answer daily sales calls and scheduling jobs
General Manager/ Finance Manager
Best Buy Here Pay Here
Oklahoma City, Ok
04.2017 - 05.2017
- Managed up to 7 employees in office
- Processed Title work for all Vehicle inventory
- Handled Payroll/ Human Resources
- Actively update Marketing material via web
- Duties included matching customer needs to the rite product and financial Services
- Processed all Bank financial paperwork
- Updated and logged all service request orders
Rental Sales Representative
Penske Truck Rental
Oklahoma City, Ok
01.2014 - 10.2016
- Answered customer’s questions about products prices, availability, product uses, and credit terms
- Recommended products to customers, based on customer’s needs and interest
- Contacted regular and prospective customers to demonstrate products explain product features, and solicit orders
- Estimated and quoted prices, credit or contract terms warranties, and delivery dates
- Consulted with clients after sales or contract signings
Construction Material Technician
Terracon Consultants
Wichita, Kansas
07.2014 - 01.2014
- Performs sampling or testing as directed
- Provides assistance to other field and/or laboratory personnel
- Transports equipment, specimens or documents to field personnel, laboratory, clients or other
- Cleans equipment, vehicles and work areas
- Assists other Technicians or professional staff on routine tasks
Retention Specialist
Cox Communications
Wichita, Kansas
08.2011 - 05.2013
- Successfully utilized skills in diplomacy, tact and problem solving to effectively handle customers and persuade customers not to leave Cox or downgrade their services
- I was part of a service-oriented team that took incoming calls from residential customers regarding, telephone, high-speed internet and wireless services
- I increased revenues by identifying customer needs and up-selling services to existing customers
- Creatively negotiated pricing and bundling by making win-back offers of credits, free repairs, and/or discounts according to company guidelines
- Used technical expertise and working knowledge of products to resolve customer concerns
- Completed basic IT troubleshooting issues with customers pertaining to PC, Cable and Satellite/ or Modem
Sales Professional
Mike Steven Motor Group/Eddy’s Toyota
Wichita, Kansas
05.2004 - 08.2011
- Met and exceeded sales quotas, also received awards of 'Excellence in sales', and 'Salesman of the Month'
- Maintained and scheduled customer appointments via phone or email
- Negotiated with management and customers to reach agreements on price, terms, specifications
- Made rapid cost calculations when providing customer quotes
Solutions Specialist
Cox Store
Wichita, Kansas
- Consistently met established sales objectives
- Able to respond to customer’s technical questions regarding products and devices
- Completed sales reports
- Built and maintained relationships with potential and existing customers
- Assisted with sales floor inventory counts and stock replenishment
- Accurately and efficiently assisted customers with monetary transactions
Education
Completed some general studies - business degree
Wichita State University
Wichita, KS05.2003
Diploma -
Northwest High School
Wichita, KS05.2000
Skills
- CRM Tool Managment
- Recruiting
- P/L Specialist
References
- Jose Mares, 2012 S. Laura, Wichita, KS, 67213, (316) 435-2603, Retention Specialist, Cox Communications
- Crystal Jackson, 901 S. Haverhill Rd, Eldorado, KS, 67042, (316) 737-4733, Student Advisor, Butler College
- Cerissa Dean, 2521 S. Kansas, Wichita, KS, 67216, (316) 990-8583, Office Associate, State Farm
Awards
- #1 FAB 5 performance Key Metrics Overall
- Top performer Net Revenue generated per call 05/2012, 06/2012
- #1 Calls taken 02/2012-05/2012 also 01/2013-04/2013
Functionalsummary
I am a highly motivated people person with 10 years of customer service, IT, computer technology and sales experience. I work well under pressure, consistently meeting company and personal goals. I utilize excellent negotiating strategies and communication skills with diverse people. I’m team oriented with an excellent one-of-a-kind personality.
Timeline
General Manager/ Finance Manager
Best Buy Here Pay Here
04.2017 - 05.2017
Construction Material Technician
Terracon Consultants
07.2014 - 01.2014
Rental Sales Representative
Penske Truck Rental
01.2014 - 10.2016
Retention Specialist
Cox Communications
08.2011 - 05.2013
Sales Professional
Mike Steven Motor Group/Eddy’s Toyota
05.2004 - 08.2011
Assistant Operations Manager
All My Sons Moving and Storage
- Current
Solutions Specialist
Cox Store
Completed some general studies - business degree
Wichita State University
Diploma -
Northwest High School