MARIO BUTRUS
Manager
Clinton Township,MI
Summary
Dynamic professional with extensive experience in team leadership, strategic planning, and operational management. Adept at driving project success through exceptional communication and organizational skills. Committed to fostering a collaborative and productive work environment that empowers teams to excel. Proven track record of consistently achieving established goals while navigating complex challenges and implementing innovative solutions. Passionate about leveraging expertise to enhance organizational effectiveness and deliver outstanding results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Marathon Gas Station
Warren, MI
12.2022 - Current
- Coordinated employee scheduling processes to guarantee adequate coverage and streamline workflow efficiency.
- Coordinated employee management and payroll processes to optimize daily operational tasks.
- Conducted comprehensive training sessions for new hires, focusing on store operations and customer service protocols.
- Managed facility upkeep by performing essential maintenance activities such as air duct cleaning and replacing filters to enhance operational efficiency.
- Managed customer inquiries and resolved issues promptly to ensure a positive shopping experience.
- Directed daily operations while enforcing safety and health regulations to promote a secure work environment.
- Analyzed service patterns and adjusted employee schedules to ensure adequate staffing during high-demand periods.
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Managed employee schedules, optimizing staffing levels for peak service times.
Customer Service & Team Lead
Walmart
Warren, MI
12.2020 - 12.2022
- Provided excellent customer support, addressing questions and resolving concerns efficiently
- Led a team by assigning roles, managing schedules, and ensuring smooth daily operations
- Assisted customers with online orders, improving satisfaction and order accuracy
- Operated cash registers and maintained accurate transactions
- Supported warehouse operations, including stock management and organization
- Led customer service team to enhance operational efficiency and improve response times.
- Trained and mentored new staff on company policies and customer service best practices.
Education
Climate Control Technology Certificate - HVAC
Northwestern Technological Institute
Southfield, MI12.2025
High School Diploma -
Hazel Park High School
Hazel Park, MI06.2022
Skills
- Comfortable with heights and small spaces
- Time management
- Customer service
- HVAC system maintenance
- Mechanically inclined
- Working in cold and warm environments
- Fluent English/Arabic/Chaldean
- Team leadership
- HVAC system knowledge
- Problem-solving
- Attention to detail
- Computer skills
Certification
- EPA 608 Universal Certification
- CPR Certification
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Manager
Marathon Gas Station
12.2022 - Current
Customer Service & Team Lead
Walmart
12.2020 - 12.2022
Climate Control Technology Certificate - HVAC
Northwestern Technological Institute
High School Diploma -
Hazel Park High School