MARIO CAMACHO
Burbank,CA
Summary
As a dynamic and diligent Software Quality Assurance (CE) Engineer at Beats, my recent role has enabled me to swiftly demonstrate my abilities in functional testing, automation, and performance optimization. Transitioning from an accomplished role as an Apple Genius, I have seamlessly applied my extensive technical knowledge and customer service expertise to my current position, making significant contributions in a short time frame. My robust work ethic, coupled with a deep understanding of both hardware and software intricacies, fuels my effective collaboration with multi-functional teams and enhances the testing process. Under the mentorship of my manager Fausto, I am keenly exploring the vast potential of this opportunity, aiming to evolve my career further into an engineering role. I am passionately committed to driving Beats' mission forward, leveraging my comprehensive skill set to ensure the delivery of superior software solutions.
Overview
9
9
years of professional experience
Work History
Beats Functional SQA (CE)
Apple
01.2024 - Current
- As a committed Software Quality Assurance Junior Engineer on the functional SQA team, I thrive in versatile roles that encompass functional testing, automation, and performance optimization. My strong work ethic underscores my integral role in both executing functional tests and aiding in the development of comprehensive test plans and reports. These efforts ensure effective collaboration with multi-functional teams and contribute to the streamlining of the testing process. By embracing and implementing cutting-edge automated testing strategies, I substantially enhance our team's efficiency and effectiveness, demonstrating a keen ability to adapt and excel in a dynamic, fast-paced environment.
Genius
Apple
11.2021 - Current
- Mastered in-depth technical knowledge for troubleshooting and repairing a diverse range of Apple products; excelled in diagnosing product issues swiftly and accurately to enhance customer experience.
- Consistently provided empathetic and effective customer service, focusing on customer satisfaction while managing multiple service requests.
- Acted as a mentor for team members, sharing technical knowledge and offering training to improve overall skills and service delivery.
- Collaborated closely with store leadership to devise innovative mentoring strategies, contributing to enhanced team performance and customer service.
Business ISE
Apple
11.2021 - 03.2022
- Led engaging briefings and workshops demonstrating the transformative potential of Apple and third-party technology for business success.
- Demonstrated strong business acumen, with an awareness of key small business industries, technology trends, and business challenges.
- Effectively utilized CRM tools for account management and opportunity management, improving business performance.
Technical Expert
Apple
10.2019 - 11.2021
- Specialized in Apple mobile hardware troubleshooting and repair, skillfully managing technical issues for a variety of devices.
- Demonstrated superior time management skills and decision-making abilities in a dynamic retail environment.
- Maintained customer focus during troubleshooting and problem resolution, providing product diagnoses and solutions in a reassuring and professional manner.
Technical Specialist
Apple
10.2018 - 10.2019
- Proficiently provided technical support to Apple customers, guiding new owners and offering efficient support for current customers.
- Regularly rotated through different technical specialties and skill sets, adapting to the evolution of Apple products.
- Contributed to the professional development of future technical specialists, leveraging personal expertise and dedication to team growth.
Service / People Manager
Chipotle
10.2014 - 08.2018
- Applied strategic planning and team leadership skills to manage a diverse team, fostering a collaborative work environment and promoting professional development.
- Leveraged robust communication and conflict resolution skills to promptly address and resolve customer issues, thereby reinforcing a positive reputation.
- Created a unique and innovative experience for customers and prospective leaders, enhancing the brand image and customer loyalty.
Education
Computer Science
Los Angeles City College
Python Programming Certificate - Computer Science And Programming
Cornell University
Skills
- Punctual with strong work ethic
- 4 Years in Team Management and Development experience
- Project management experience
- Ability to work under pressure and multitask
- Problem-solving and critical thinking
- Excellent time management skills
- Fluent in reading, writing, and speaking Spanish
- Strong customer experience orientation
- High-level product knowledge
- Effective verbal and written communication
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Technical Skills
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- Entry level skills in Python
- Fluent in Terminal
- Proficient in Mac OS, Linux and Windows
- Proficient in CRM tool usage for account management
- Apple - Mac Hardware Repair Certified
- Apple - Mac Software Certified
- Apple - Mobile Hardware Repair Certified
- Apple - Mobile Software Certified
Timeline
Beats Functional SQA (CE)
Apple
01.2024 - Current
Genius
Apple
11.2021 - Current
Business ISE
Apple
11.2021 - 03.2022
Technical Expert
Apple
10.2019 - 11.2021
Technical Specialist
Apple
10.2018 - 10.2019
Service / People Manager
Chipotle
10.2014 - 08.2018
Computer Science
Los Angeles City College
Python Programming Certificate - Computer Science And Programming
Cornell University