Summary
Work History
Skills
Languages
Timeline
Generic

Andrea Rivera

Houston

Summary

Dedicated and results-driven professional with proven experience in sales and customer service. Skilled in building strong client relationships, resolving customer concerns, and driving revenue growth through consultative selling and upselling strategies. Recognized for exceeding sales targets, improving customer satisfaction, and fostering loyalty in fast-paced environments.

Work History

Sales Associate

Walmart
01 2023 - Current
  • Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring satisfaction.
  • Consistently met and exceeded monthly sales goals through effective upselling and product recommendations.
  • Assisted in training new team members on company policies, sales techniques, and customer engagement.
  • Managed transactions, returns, and exchanges while maintaining accuracy and professionalism.

Customer Service Specialist

Axios Industrial Maintenance
04 2021 - 11 2022
  • Handled high-volume inbound calls and emails, resolving customer issues with empathy and efficiency.
  • Maintained knowledge of products and services to provide accurate information and tailored solutions.
  • Contributed to a 20% increase in customer retention by ensuring positive service experiences.
  • Collaborated with sales teams to identify customer needs and recommend appropriate solutions.

Skills

  • Customer Relationship Management (CRM)
  • Sales Strategy & Closing Techniques
  • Upselling & Cross-Selling
  • Conflict Resolution & Problem-Solving
  • Communication & Interpersonal Skills
  • Time Management & Multitasking
  • Team Collaboration & Training

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Sales Associate

Walmart
01 2023 - Current

Customer Service Specialist

Axios Industrial Maintenance
04 2021 - 11 2022

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Andrea Rivera