Mario Carreno
Sandy,UT
Summary
Experienced with team leadership and cashier management, delivering consistent and efficient store operations. Utilizes effective communication and problem-solving skills to address customer needs and team challenges. Track record of maintaining accurate cash handling and fostering positive work environment.
Overview
31
31
years of professional experience
Work History
Cashier Assistant Manager
Petersen Petroleum LC
03.2023 - 10.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Monitored areas for security issues and safety hazards.
Auditor Executive
Comcast, Xfinity
06.2021 - 06.2024
- Increased efficiency in audit processes by leveraging data analytics tools and automating routine tasks.
- Ensured timely completion of all assigned engagements while maintaining high-quality deliverables throughout the process.
- Prepared accurate audit reports that clearly communicated findings and recommendations to management teams.
- Cultivated mutually beneficial relationships with clients and company financial officers to facilitate improved business operations.
- Evaluated the effectiveness of corporate governance structures, mitigating potential risks within organizational frameworks.
- Assessed operational inefficiencies during audits to recommend actionable improvements that streamline business processes.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
- Prepared working papers, reports and supporting documentation for audit findings.
Customer Service Executive
Xfinity Comcast
05.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs. Face to face walking customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Financial Analyst Intern
AT&T Wireless
02.2017 - 06.2019
- Assisted with due diligence efforts during potential mergers and acquisitions, mitigating risk and maximizing returns on investments.
- Supervised accounts receivables and accounts payable for [Business].
- Maintained strict adherence to regulatory compliance requirements throughout all work activities, minimizing exposure to potential legal risks or penalties associated with non-compliance issues.
Sales Assistant
Xfinity Mobile
02.2013 - 05.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
Lead Customer Service Representative
TCI
02.2014 - 03.2017
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
Customer Financial Services Representative
TCI
03.1999 - 05.2015
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
Financial Analyst Consultant
American Express, Global Business Consulting
11.1996 - 12.1998
- Optimized International financial processes by leveraging advanced software tools and applications for increased productivity and accuracy in data management.
- Delivered valuable risk assessments through the development of robust analytical frameworks, supporting effective risk mitigation strategies for a business loans approvals.
Assistant
First Security Bank
01.1994 - 06.1996
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Education
High School Diploma -
Ford 113
Out Of UtahTimeline
Cashier Assistant Manager
Petersen Petroleum LC
03.2023 - 10.2024
Auditor Executive
Comcast, Xfinity
06.2021 - 06.2024
Customer Service Executive
Xfinity Comcast
05.2019 - 06.2021
Financial Analyst Intern
AT&T Wireless
02.2017 - 06.2019
Lead Customer Service Representative
TCI
02.2014 - 03.2017
Sales Assistant
Xfinity Mobile
02.2013 - 05.2017
Customer Financial Services Representative
TCI
03.1999 - 05.2015
Financial Analyst Consultant
American Express, Global Business Consulting
11.1996 - 12.1998
Assistant
First Security Bank
01.1994 - 06.1996
High School Diploma -
Ford 113
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