Mario Cartagena

Self Employed

Creating customization work on shirts, hats and bags

Self conducting inventory control and bookkeeping

Maintain communication with our client to assure we are giving outstanding service.

• Supervised daily store operations, ensuring exceptional customer service and adherence to company policies.
• Trained and mentored staff on product knowledge, sales techniques, and operational procedures.
• Developed promotional displays and organized merchandise layouts to enhance customer engagement.
• Analyzed sales trends to implement strategies that improved inventory management and turnover rates.

• Jersey customization
• Inventory
• Customer service
• Cash handling experience

• Cash handling experience
• Embroidery and jersey customization
• Customer service experience
• Inventory
• Cleaning and maintaining store appearance.

• Conducting inventory of food and merchandise
• Shipping and receiving orders of products
• Operating of electrical and Manuel pallet jacks and hand trucks
• Knowledge of Eatac (computer based program involved with inventory)
• Responsible in routine check up of food making sure the freshes product goes up to workers handling the product to give to customers.

• Helping customers from all over the world with passion and pride and to help with their Nhl hockey gear needs.

• Managing apparels for the New York Rangers and Knicks plus concerts
• Placing merchandise on the sales floor and in storage
• Assisting customer with all their needs and questions
• Making sure all operation are in order and running smoothly
• Cash handling experience

• Responsible in cleaning the shelves and flooring in the store
• Experience in cash handling
• Conducting inventory monthly to minimize shrink
• Customer service involving helping customers in troubleshooting and in sales
• Responsible in closing store, closing out registers, and transfer all tenders to the bank on a daily basis