Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Mario Castellanos

Mario Castellanos

Atlantic City,NJ

Summary

Dynamic and meticulous professional with 20+ years of management experience in various industries. Offering a strong background in janitorial operations, team leadership, and client relationship management. Seeking to leverage skills and experience to contribute to a janitorial management position, ensuring cleanliness standards and client satisfaction. - Skills - Operations Management : Proficient in overseeing complex operational processes, improving efficiency, and driving productivity. - Team Leadership : Experienced in leading large teams, providing training, and conducting performance evaluations. - Client Relationship Management : Expert in maintaining strong relationships with key clients, resolving concerns, and ensuring high levels of customer satisfaction. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Area Manager

ServiceMaster TBS
07.2022 - Current
  • Oversee janitorial operations across multiple facilities, ensuring cleanliness standards and client satisfaction
  • Lead 70-100 janitorial staff, providing training, guidance, and performance evaluations
  • Develop and implement strategic plans to achieve operational goals and increase profitability
  • Regularly liaise with clients to understand their requirements and resolve any issues, ensuring highest levels of satisfaction
  • Conduct regular site visits to assess service quality, provide feedback, and ensure compliance with company and industry standards.
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes
  • Transformed underperforming teams into productive, profitable teams
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations

Regional Manager

Atlantic Region Food Corp
10.2020 - 01.2022
  • Managed day-to-day operations across multiple store locations, ensuring high-quality customer service and operational reputation
  • Oversaw cleanliness and sanitation of various locations, ensuring healthy and appealing environment for customers
  • Created and managed budgets for each store, factoring in labor costs based on daily revenue and customer traffic.
  • Established and maintained operational standards for 24 locations
  • Launched over 8 new locations through effective management of property acquisitions and construction and financial planning
  • Supervised 24 locations to enforce high-quality standards of operation
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion
  • Forecasted sales and established processes to achieve sales objectives and related metrics
  • Supervised staff to optimize brand expansion initiatives and productivity
  • Established and maintained operational standards for 24 locations
  • Grew market share by building strong vendor network and customer-oriented retail store and services
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.

Assistant Front Office Manager

Resorts Casino Hotel
07.2008 - 09.2013
  • Managed front-office operations, ensuring efficient guest check-in and high-quality customer service
  • Handled guest queries and concerns, offering resolutions and compensations when necessary
  • Assisted with hiring and termination processes, and managed payroll for multiple departments.
  • Completed bi-weekly payroll for 100 employees
  • Interacted with customers by phone, email, or in-person to provide information
  • Served as floating manager-on-duty, MOD, to cover shift shortage
  • Provided clerical support, addressing routine, and special requirements
  • Interacted with customers by phone, email, or in-person to provide information.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Provided clerical support, addressing routine, and special requirements.
  • Supervised payroll corrections for accuracy and duplications.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.

Education

Associate of Science - Science Education

Benito Juárez Autonomous University of Oaxaca
Mexico
08.1999

Skills

  • Technical Skills
  • Proficient in AS400, Micros, Kronos, Paycheck, HARRI, Kronos (UKG), Paychecks, Company cam and Express Time, and Google Suite
  • Database Management
  • Customer Relationship Management
  • Handheld Computers
  • Desktops, Laptops and Mobile Devices
  • Recruitment and Hiring
  • Cross-Functional Collaboration
  • Team Development
  • Talent Review
  • Staff Training
  • Budget Controls

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CMQ - Certified Manager of Quality / Organizational Excellence

Languages

Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

Area Manager

ServiceMaster TBS
07.2022 - Current

Regional Manager

Atlantic Region Food Corp
10.2020 - 01.2022

Assistant Front Office Manager

Resorts Casino Hotel
07.2008 - 09.2013

Associate of Science - Science Education

Benito Juárez Autonomous University of Oaxaca

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Mario Castellanos