Mario Castillo
El Centro,CA
Summary
Accomplished General Manager with a proven track record at Cinnabon, enhancing operational efficiency and driving business growth. Expert in employee development and inventory control, demonstrated through significant sales analysis improvements. Skilled in Microsoft Excel and known for exceptional customer service, I excel in fast-paced environments, leveraging analytical thinking and problem-solving abilities to exceed goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level General Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Retail-focused Consumables Team Leader with more than 5 years of expertise in creative merchandising and focus on improving overall store sales. Accurate when placing orders to maintain sales floor stock. Patient personality with consistent history of guiding staff and handling stressful situations with grace.
Committed and hardworking General Manager with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Auntie Annes
08.2019 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Used Microsoft Outlook, Word, Excel and PowerPoint software applications.
- Welcomed and greeted guests and delivered outstanding customer service.
- Met sales goals by offering excellent customer service.
- Generated sales report to help upper management make effective decisions and sales plans.
- Presented sales training methods, techniques and ideas to sales staff.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Completed cash and credit card transactions accurately using POS software.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Placed orders to restock items before supplies ran out.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Followed safety procedures implemented by company to avoid mishaps and accidents.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
General Manager
Cinnabon
09.2022 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained exceptional customer service standards throughout every shift.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Used Excel to create and manage budgets, balance sheets and other related financial statements.
- Used Microsoft Outlook, Word, Excel and PowerPoint software applications.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Trained and supervised cooking staff to expertly meet daily needs.
- Prioritized employee safety to reduce incidents.
Education
Associate of Science - Criminal Justice
Imperial Valley College
380 E Aten Rd, Imperial, CA 9225106.2024
High School Diploma -
Calexico High School Bulldogs
Calexico California 9223106.2018
Skills
- Business Development
- Loss Prevention
- Schedule Management
- Inventory Control
- Problem Resolution
- Sales Analysis
- Labor Cost Controls
- Staff Training
- Microsoft Outlook, Word, and Excel
- Excellent customer service
- POS systems proficiency
- Analytical Thinking
- Supply Restocking
- Multitasking Abilities
- Problem-solving abilities
- Machinery repairs
- Staff Development
- Supply Ordering
- Cleaning and Organizing
- Workplace Safety
- Cash handling expertise
- ServSafe Certification
- Food Handler Certification
Certification
- Certified Manager, ServSafe
- Certified Cook, Foodhandler
Timeline
General Manager
Cinnabon
09.2022 - Current
General Manager
Auntie Annes
08.2019 - Current
Associate of Science - Criminal Justice
Imperial Valley College
High School Diploma -
Calexico High School Bulldogs
- Certified Manager, ServSafe
- Certified Cook, Foodhandler
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