Mario Castro
Fort Lauderdale,FL
Summary
Experienced Business Analyst and Operations Specialist with 18 years of diverse experience in healthcare, technology, telecommunications, electronics, and logistics. Expertise in business intelligence, data analysis, and driving process improvement initiatives to enhance operational efficiency and inform strategic decision-making. Skilled in creating automated reporting solutions, workforce planning, project management, and leading cross-functional teams. Proven track record in fraud prevention, inventory management, supply chain optimization, and performance analytics using SQL, Tableau, Power BI, Excel automation, ERP systems, and business intelligence platforms to streamline manual processes and elevate operational performance.
Overview
18
18
years of professional experience
Work History
Senior Business Analyst, Operations
CVS Healthcare
02.2023 - 07.2025
- Developed and implemented comprehensive workforce planning strategies and coverage models, improving operational efficiency and readiness
- Led daily team meetings and project coordination calls, ensuring successful execution during high-volume business periods
- Integrated inventory management and supply chain considerations into strategic business planning and operational initiatives
- Automated reporting processes using Excel and data analysis tools, eliminating manual data collection and reducing processing time by 35%
- Redesigned business reporting frameworks and dashboards, enhancing data visibility and analytics for executive decision-making
- Developed and maintained forecasting tools and business intelligence reports, improving projection accuracy for strategic planning
- Built Tableau dashboards for fraud detection and risk management systems, providing real-time analytics and monitoring insights
- Conducted customer impact assessments and user experience analysis to optimize security measures while maintaining service quality
- Restructured meeting processes and agendas, improving operational efficiency and cross-functional team communication
- Implemented automated reporting solutions and business intelligence tools for weekly and monthly performance tracking
- Conducted web system audits and platform assessments, documenting findings and developing escalation procedures
- Contractor via AQUENT
Business Analyst, Retail Store Replenishment
Microsoft
05.2022 - 01.2023
- Processed and coordinated internal order requests and sample inventory management with established approval workflows and procedures
- Maintained optimal inventory levels and stock availability through data-driven inventory management and demand forecasting analysis
- Facilitated cross-functional communication between internal teams and external vendor partners for supply chain and shipment coordination
- Resolved complex purchase order, shipment, and accounts payable discrepancies to ensure operational continuity and vendor relationships
- Contractor via Aston Carter
Account Management Specialist
KEMET Electronics Corporation
02.2020 - 04.2022
- Provided strategic account management and sales support for new customer acquisition and existing account growth initiatives
- Managed end-to-end order management lifecycle including quote generation, order entry, expediting, and modifications using ERP systems
- Resolved customer service inquiries and account discrepancies, maintaining high customer satisfaction and retention rates
- Facilitated cross-functional communication between customers and sales teams to optimize account performance and revenue growth
- Led regular account review meetings focused on customer satisfaction metrics and performance analysis reporting
Data Analyst/Order Management
J.R. United
04.2019 - 01.2020
- Managed comprehensive invoicing, billing, and order management processes to improve operational efficiency and accuracy
- Created dynamic sales reports and interactive business intelligence dashboards using Microsoft Power BI and data visualization tools
- Supported strategic sales projects and cross-functional business initiatives with data analysis, reporting, and insights
Fraud Prevention Analyst, Compliance
Tracfone Wireless
08.2018 - 03.2019
- Reviewed and analyzed fraud prevention applications and compliance documentation to ensure regulatory adherence and risk mitigation
- Developed and delivered comprehensive training programs for team members on compliance guidelines and violation resolution procedures
- Collaborated with senior management and legal teams on regulatory complaint resolution and compliance management
- Utilized government databases and third-party verification services to validate customer data integrity and identity verification
- Conducted detailed account reviews to identify and analyze suspicious activity patterns and fraud indicators
- Maintained detailed documentation of validation decisions and communicated outcomes to vendor partners and stakeholders
Senior Business Intelligence Analyst, Operations
APL Logistics
05.2014 - 06.2018
- Analyzed and validated international operational data to determine strategic business actions and process improvement opportunities
- Generated comprehensive business reports including billing, productivity, and compliance metrics for executive leadership review
- Streamlined data collection and reporting processes, reducing manual effort and improving data accuracy and efficiency
- Tracked and analyzed employee performance metrics, creating executive presentations and regional dashboards using Tableau and business intelligence tools
- Collaborated with executive leadership on requirements gathering and business intelligence platform selection and implementation
- Automated manual business processes using advanced analytics solutions, improving operational efficiency and data accuracy
Education
Associate of Science - Computer Information Technology
Florida Atlantic University
07.2025
Skills
- Analytics & Reporting: Advanced Excel, Power Query, SQL, Tableau, Power BI, Business Intelligence, Statistical Analysis, Dashboard Development
- Technical Systems: Snowflake, Teradata, Oracle Financial, SAP, AS400, Hyperion, VBA, Microsoft Office Suite, Order Management Systems
- Business Skills: Cross-Functional Collaboration, Process Improvement, Requirements Gathering, Vendor Management, Project Management
- Industry Expertise: E-commerce Operations, Fraud Detection, Supply Chain Analytics, Compliance Reporting, Performance Optimization
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Business Analyst, Operations
CVS Healthcare
02.2023 - 07.2025
Business Analyst, Retail Store Replenishment
Microsoft
05.2022 - 01.2023
Account Management Specialist
KEMET Electronics Corporation
02.2020 - 04.2022
Data Analyst/Order Management
J.R. United
04.2019 - 01.2020
Fraud Prevention Analyst, Compliance
Tracfone Wireless
08.2018 - 03.2019
Senior Business Intelligence Analyst, Operations
APL Logistics
05.2014 - 06.2018
Associate of Science - Computer Information Technology
Florida Atlantic University
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