Mario Castro
W,TX
Summary
Bilingual professional with strong background in customer interactions and service solutions with experience in the manufacturing sector as well as in the business field. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty with years of quality control and customer needs as a priority. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting company goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Print Press Operator
Nosco Inc.
04.2022 - 06.2024
- Reduced downtime for repairs with proactive troubleshooting and preventive maintenance tasks.
- Increased production efficiency by streamlining print press operations and maintenance procedures.
- Demonstrated strong problem-solving abilities, quickly identifying and resolving issues that arose during production runs.
- Enhanced print quality by regularly calibrating machinery and ensuring proper alignment of printing plates.
- Ensured timely completion of projects by coordinating with team members and optimizing workflow processes.
Printing Press Operator
Sealed Air Corp.
04.2013 - 04.2017
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Set up and operated printing press machines.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Fostered a positive team atmosphere through open communication and collaboration with fellow operators, leading to higher overall morale and job satisfaction.
Implant Machine Operator
Texas Instruments
05.2009 - 03.2013
- Set up and ran machinery to produce exceptional products for industrial needs.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Complied with company and OSHA safety rules and regulations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
Owner/Operator Manager
Discount Liquor Beer and WIne
12.2003 - 05.2009
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Education
Associate of Applied Science - Business Management
Vernon College
Wichita Falls, TX05-2013
No Degree - Business Administration
Midwestern State University
Wichita Falls, TX05-1999
Skills
- Customer service
- Quality control
- Problem-solving capacity
- Effective communication
- Safety awareness
- Task prioritization
- Self motivation
- Computer literacy
- Professionalism
- Written communication
Certification
Texas Adjuster ALL Lines License Number: 3251529
CPR and Safety Certification Course Red Cross
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Print Press Operator
Nosco Inc.
04.2022 - 06.2024
Printing Press Operator
Sealed Air Corp.
04.2013 - 04.2017
Implant Machine Operator
Texas Instruments
05.2009 - 03.2013
Owner/Operator Manager
Discount Liquor Beer and WIne
12.2003 - 05.2009
Associate of Applied Science - Business Management
Vernon College
No Degree - Business Administration
Midwestern State University
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