Mario Castro-Gonzalez
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking employee enthusiastic about learning car sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
27
27
years of professional experience
Work History
Cook
IHOP
06.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Salesperson
Kia Of Portland / Toyota Of Portland
04.2011 - 04.2012
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Salesperson
Beaverton Nissan
10.2010 - 04.2011
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Car Salesperson
Seaport Auto Wholesale
03.2009 - 10.2010
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Chef/Manager/Waiter/Bartender
Azteca Mexican Restaurant
10.1996 - 07.2007
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Education
GED -
Seattle Central Community College
Seattle, WA03.2008
Skills
- Lead Follow up
- Pre-Owned Vehicles
- Issue Resolution
- Explaining Service Options
- Friendly and Enthusiastic
- Goal-Oriented
Timeline
Cook
IHOP
06.2023 - Current
Salesperson
Kia Of Portland / Toyota Of Portland
04.2011 - 04.2012
Salesperson
Beaverton Nissan
10.2010 - 04.2011
Car Salesperson
Seaport Auto Wholesale
03.2009 - 10.2010
Chef/Manager/Waiter/Bartender
Azteca Mexican Restaurant
10.1996 - 07.2007
GED -
Seattle Central Community College