Mario Centofanti
San Antonio,TX
Summary
Solution-oriented problem-solver with skills in taking reports and keeping detailed records of regular and emergency situations. Able to stay alert and focused in emergency situations and make hasty decisions for personal and employee safety.
Overview
6
6
years of professional experience
Work History
Lab Technician
Riner Engineering
03.2022 - Current
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Contributed to successful research outcomes through accurate data analysis and interpretation.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Collaborated with multidisciplinary teams for timely completion of research projects.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Performed complex laboratory tests with precision, supporting clinical diagnoses and treatment plans.
- Participated in continuing education opportunities to stay current with industry advancements and best practices.
- Mentored junior technicians in proper techniques and processes, promoting a collaborative work environment.
- Coordinated with external laboratories in performing specialized tests or analyses.
- Maintained documentation on tests performed in lab.
Service Technician
Stateserv
11.2021 - 03.2022
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
Security Officer
Hyatt
02.2020 - 11.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Outbound Supervisor
Republic National Distributing Company
09.2018 - 07.2019
- Collaborated with engineers to determine maintenance schedules and repairs, plan out-of-service times and coordinate returns to service
- Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Followed quality standards and procedures to minimize shipment errors and maximize customer satisfaction
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Supervised and led 40+ employees to high performance levels in cross-functional matrix management structure
- Improved quality processes for increased efficiency and effectiveness
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Oversaw several conveyor, tracking, and inventory systems to maximize employee output and fulfill nightly workload duties in timely manners
Stocking Supervisor
O'reilly Distrobution Center
03.2018 - 09.2018
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Equipped and organized facility to comply with company strategy for online and offline quality controls
- Created and managed knowledge base to offer staff immediate informational access to products, services and organization
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
- Conducted training and change management processes to improve operations
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Developed and executed targeted relationship and account development strategy
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Managed logistics operations to meet customer expectations and financial standards and policies
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Developed and executed plans to monitor standard process adherence
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Education
High School Diploma -
Cherry Hill High School West
Cherry Hill, NJSkills
- Able to lift 60 lbs
- Inventory control
- Schedule management
- Audit coordination
- Quality assurance controls
- Team management
- Documentation and reporting
- Troubleshooting
- Detail oriented
- Staff training
- Priority management
- Issue resolution
- Staff management
- Conflict resolution
- Inventory oversight
- Operations management
Military Record
Army National Guard
MOS: 13B - Cannon Crewmember
Duty Station: Tom's River New Jersey
Rank: E5 - Sergeant
Deployment to Iraq from June 2008 to June 2009
Enlistment - February 21 2005 to February 25 2011
Awards
Army Commendation Medal from US Army on June 01 2009
Army Good Conduct Medal from US Army on June 01 2009
National Defense Metal from US Army on June 01 2009
Global Defense Service Medal from US Army on June 01 2009
Iraq Campaign Medal with Campaign Star from US Army on June 01 2009
Army Service Ribbon with Overseas Service Ribbon from US Army on June 01 2009
Armed Forced Reserve Medal with Device. from US Army on June 01 2009
Timeline
Lab Technician
Riner Engineering
03.2022 - Current
Service Technician
Stateserv
11.2021 - 03.2022
Security Officer
Hyatt
02.2020 - 11.2021
Outbound Supervisor
Republic National Distributing Company
09.2018 - 07.2019
Stocking Supervisor
O'reilly Distrobution Center
03.2018 - 09.2018
High School Diploma -
Cherry Hill High School West
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