Mario Chavez
Tucson,AZ
Summary
Highly skilled Customer Service Representative with expertise in oral and written communication, active listening, and analytical problem-solving. Utilizes service-oriented behaviors to enhance customer experiences, understand their desires, and provide customized solutions that foster loyalty. Experienced as a customer-focused assistant manager in fast-paced environments, consistently delivering high productivity. Proven ability to collaborate with teams, provide training, and effectively solve problems. Exceptional interpersonal and time management skills contribute to maintaining organized and dependable work. Successfully manages multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Miramonte Homes
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries, requests and warranty items from homeowners.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed safe and efficient use of tools and equipment on construction sites.
- Supervised and performed tasks with subcontractors of all trades such as flooring, plumbing, window installers, stucco, electricians, drywall, and etc.
- Managed appointments between both the homeowners and subcontractor.
Football Coach
Sunnyside High School
01.2021 - Current
- Worked with offensive and defensive coaches to develop cohesive football program.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Promoted stretching, mobility work, and strength conditioning to help athletes to build strength.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Negotiated and resolved conflicts between players, parents and staff to restore order.
- Scouted opposing teams to help build effective gameplay strategies.
- Monitored students' academic progress and coordinated extra resources for any struggling with classes.
FedEx Ground / Delivery Runner
February 2021
12.2020 - 01.2021
- Ability to organize and maintain and clean work area - Physically conditioned to run from and to the destinations - Communicated with customers
- Directly interacted with customers at each location to build loyalty.
- Provided excellent customer service while meeting challenging time goals.
- Greeted customers and provided outstanding customer service.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail and packages into mailboxes and or front doors of homes.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Education
Christian Studies
Ottawa University
Surprise, AZHigh School Diploma -
Sunnyside High School
Tucson, AZ05-2020
Skills
- Strong Teamwork Skills
- Effective Communication
- Certified in CPR
- Analytical Problem-Solving Skills
- Physical fitness
- Professional Development Coaching
- Efficient Delivery Coordination
- Effective Team Building
- Complaint resolution
- Scheduling
Accomplishments
- Supervised team of 7 staff members.
- Documented and resolved unhappy client which led to relieved & satisfied client once I I led a team beyond the standard of client.
Languages
Spanish
Certification
[Northwest CPAT] Training - [July 2022]
[Northwest CPAT] Training - [July 2024]
Timeline
Customer Service Representative
Miramonte Homes
02.2024 - Current
Football Coach
Sunnyside High School
01.2021 - Current
FedEx Ground / Delivery Runner
February 2021
12.2020 - 01.2021
Christian Studies
Ottawa University
High School Diploma -
Sunnyside High School
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