Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIO CIOTOLA

Lubbock

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

18
18
years of professional experience

Work History

Service Advisor

Crash Champions
01.2022 - Current
  • Educated customers on proper vehicle damages, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed damages or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Auto Damage Adjuster

GEICO
08.2013 - 12.2021
  • Researched and verified insurance policy coverage
  • Evaluated extent of damage and documented findings
  • Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding
  • Communicate with team members, policyholders, claimants, by telephone, email, and written correspondence to gather facts of loss to aid in claim resolution
  • Determined cause and extent of damages by investigating claims

Customer Service Representative

Bellco Federal Credit Union
06.2012 - 08.2013
  • Advised customers on bank products, services and financial planning options
  • Modified, opened and closed customer accounts
  • Helped customers open and close accounts, apply for loans and make sound financial decisions
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
  • Met or exceeded sales goals by promoting bank products and services in customer interactions
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling

Teller

Wells Fargo
04.2011 - 06.2012
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Maintained confidentiality of bank records and client information
  • Adhered to financial services security and audit procedures
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks

Barista Shift Lead

Starbucks
08.2007 - 04.2011
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
  • Greeted guests with pleasant smile and superior customer service
  • Maintained highest standards of conduct and service to support company reputation
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste
  • Supported store manager with recruiting, interviewing and hiring baristas
  • Trained new employees in operational procedures and modeled duties for front and back house positions

Education

Some College -

Front Range Community College
Westminster, CO

Diploma -

Legacy High School
Broomfield, CO
2007

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution
  • Price quoting
  • Performance goals
  • Staff education and training

Timeline

Service Advisor

Crash Champions
01.2022 - Current

Auto Damage Adjuster

GEICO
08.2013 - 12.2021

Customer Service Representative

Bellco Federal Credit Union
06.2012 - 08.2013

Teller

Wells Fargo
04.2011 - 06.2012

Barista Shift Lead

Starbucks
08.2007 - 04.2011

Some College -

Front Range Community College

Diploma -

Legacy High School

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MARIO CIOTOLA