Mario Colon
Manchester
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Massachusetts Eye & Ear
02.2023 - Current
- Monitored and directed incoming mail and prepared outgoing mail.
- Handled patient scheduling, check-in, check-out and processing.
- Responded to questions and managed communications with patients and the Surgical Oncologists.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Mentored office employees on proper administrative procedures and how to use programs such as EPIC, MS Suite, keeping operations consistent and efficient for maximum performance.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Coordinated schedules with patients and facility calendar.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Established a welcoming atmosphere for patients through friendly interactions and timely response to inquiries or concerns.
- Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
- Communicated with patients in both English and Spanish, providing translation services where needed.
- Ensured compliance with HIPAA regulations through diligent record keeping and strict adherence to confidentiality guidelines.
Administrative Assistant III
Massachusetts General Hospital
09.2020 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created PowerPoint presentations for business development purposes.
- Managed Access databases converting complex data into easy-to-interpret data.
Administrative Assistant II
Massachusetts General Hospital
03.2019 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created PowerPoint presentations for business development purposes.
Environmental Services Aide II
Massachusetts General Hospital
05.2018 - 03.2019
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
- Kept building entryway glass clean and polished for professional presentation.
Shift Supervisor
Starbucks
02.2016 - 05.2018
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Barista
Starbucks
10.2014 - 02.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prioritized drink requests while managing interruptions.
- Set and achieved goals for professional development and advancement.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Upsold specialty items with beverages, increasing store sales.
Office Support, Temp
Massachusetts General Hospital
06.2014 - 08.2014
- Helped maintain accurate production record by documenting run totals and materials used.
- Removed items of deficient quality from line to maintain standards.
- Labeled completed products with standard production information based on each product type.
- Created and implemented standard operating procedures for records handling.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Completed daily logs for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Answered and quickly redirected large volume of calls on central system.
Environmental Services Aide, Temp
Massachusetts General Hospital
06.2013 - 08.2013
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Verified cleanliness and organization of storage areas and carts.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
Education
High School Diploma -
Lynn Classical High School
Lynn, MA06.2015
Skills
- Computers and Technology
- Resource Coordination and Allocation
- Office Equipment Operation
- Document and File Management
- Ease with Computers and Technology
- Strong Organizational Skills
- Supply Inventory Control
- Multi-Line Telephone Systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
Massachusetts Eye & Ear
02.2023 - Current
Administrative Assistant III
Massachusetts General Hospital
09.2020 - 02.2023
Administrative Assistant II
Massachusetts General Hospital
03.2019 - 09.2020
Environmental Services Aide II
Massachusetts General Hospital
05.2018 - 03.2019
Shift Supervisor
Starbucks
02.2016 - 05.2018
Barista
Starbucks
10.2014 - 02.2016
Office Support, Temp
Massachusetts General Hospital
06.2014 - 08.2014
Environmental Services Aide, Temp
Massachusetts General Hospital
06.2013 - 08.2013
High School Diploma -
Lynn Classical High School
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