Mario Costa
Cranston,RI
Summary
Dynamic Telecom Technician with extensive experience at Verizon Business, excelling in network troubleshooting and preventive maintenance. Proven ability to analyze root causes of outages, enhancing service reliability. Skilled in telecom equipment installation and delivering exceptional customer support, ensuring high availability of services and compliance with industry standards.
Overview
27
27
years of professional experience
Work History
Telecom Technician
Verizon Business
Boston, MA
05.1998 - 03.2025
- Maintained inventory records of all telecom hardware components used by the organization.
- Provided customer support regarding installation or repair of telecom services.
- Assisted colleagues with resolving complex technical issues related to telecom operations.
- Installed, configured, and maintained telecom equipment such as switches, routers, PBX systems, and firewalls.
- Conducted preventive maintenance on all telecommunications equipment.
- Identified network performance problems using tools such as ping tests and traceroutes.
- Analyzed root cause of outages in order to develop strategies for preventing similar incidents in future.
- Analyzed customer requirements and designed suitable telecommunication solutions.
- Troubleshot technical issues related to voice and data networks.
- Monitored service tickets from customers relating to telecommunication services.
- Laid out cabling plans and ran through buildings to desired locations.
- Installed, set up, and repaired devices and system components.
- Measured, cut, spliced and installed wires and cables.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Managed installation of fiber optic cables and systems, ensuring compliance with industry standards.
- Ensured compliance with federal, state, and local regulations regarding telecommunications systems.
- Coordinated with vendors and service providers to ensure equipment was up to date and functioning properly.
- Documented all installation and repair work, maintaining accurate records for future reference.
- Troubleshot complex network issues, resolving problems to minimize downtime.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services.
- Installed network interface devices and rearranged inside wiring.
- Installed and repaired distribution racks and cables.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Ran wires between components and to outside cable systems.
- Assembled and installed communication equipment.
- Climbed poles and ladders to install, maintain or inspect equipment.
Education
Bachelor of Science - Electrical Engineering
New England Institute of Technology
Warwick, RI09-1998
Skills
- Telecom equipment installation
- Network troubleshooting
- Cabling installation
- Preventive maintenance
- Technical support
- Customer service
- Root cause analysis
- Device installation
Languages
English
Professional
Spanish
Limited
Portuguese
Professional
Timeline
Telecom Technician
Verizon Business
05.1998 - 03.2025
Bachelor of Science - Electrical Engineering
New England Institute of Technology
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