Mario Cruz
Houston,TX
Summary
Forward-thinking Operations Specialist bringing 20 years of expertise in Janitorial management for commercial and building sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Proficient in Janitorial Management and Technology
Overview
19
19
years of professional experience
Work History
Senor Supervisor
Star Building Services
11.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented customer service policies to enhance satisfaction.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Night Supervisor
Paramount BS
01.2005 - 11.2018
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions and concerns.
- Observed each team member to carry out duties and provided constructive criticism.
- Managed communication between associates and management, addressing key issues and needs.
- Monitored staff performance and provided feedback and guidance.
Education
Associate of Science - Area Manger
Janitorial Management Services Inc
Tarzana, CA06.2007
Bachelor of Science - Management Skill For First - Time Supervisor
Rockhurst University
Kansas City, MO03.2006
Associate of Science - Special Force
Army Force Management School
El Salvador11.1990
Bachelor of Science - Military Instructor
American School of Business
Georgia 09.1989
Skills
- Compliance Understanding
- Training and Onboarding
- Strategic Planning
- Staff Management
- Inventory Control
- Operations Management
- Staff Discipline
- Waste Reduction
- Employee Supervision
- Data Analysis
- Technical Reviews
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Senor Supervisor
Star Building Services
11.2018 - Current
Night Supervisor
Paramount BS
01.2005 - 11.2018
Associate of Science - Area Manger
Janitorial Management Services Inc
Bachelor of Science - Management Skill For First - Time Supervisor
Rockhurst University
Associate of Science - Special Force
Army Force Management School
Bachelor of Science - Military Instructor
American School of Business
Similar Profiles
Lina Maria GonzalezLina Maria Gonzalez
Director of Operations at Star Building ServicesDirector of Operations at Star Building Services
Brian Francisco Garcia FriasBrian Francisco Garcia Frias
Manager of Operations at Star Building ServicesManager of Operations at Star Building Services
Viviana CampoViviana Campo
Quality Control Inspector at Star Building ServicesQuality Control Inspector at Star Building Services