Mario Curb
Chicago,IL
Overview
7
7
years of professional experience
Work History
Information Technology Service Desk Team Lead
UIC
05.2021 - 05.2024
- Created step-by-step procedures for day-to-day tasks to streamline workflow and improve efficiency. Resolving 10-12 issues per day.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Designed and updated documentation in regard to keeping the service desk manuals and workload always up to date, for new employees to view with clarity
- Participated in IT department meetings to identify continuous improvement opportunities and enhance the delivery of IT services to clients and students across the campus.
- Maintained and updated Housing Department inventory
- Delegating and assisting on tasks for new employees
- Managed large scale projects of laptop setup and deployment between several UIC departments
- Engaged in user support interactions via telephone, chat and email platforms.
- Able to assist with desktop, mobile, and application troubleshooting including but not limited to Windows, Mac, Microsoft office, and other applications responsible for server and workstation lifecycles, including imaging and patching using Microsoft SCCM and JAMF pro
Associate Infra Tech Support
Accenture
09.2018 - 07.2019
- Gained knowledge on and participated in infrastructure configuration activities related to server management and operations
- Performed ticket management-related work solving issues dealing with client storage size changes using Azure and AWS
- Interacted with different teams and resources when working on problem/resolution activities
Intern
Imerman Angels One-on-One Cancer Support Community
10.2017 - 11.2017
- Introduction to customer service and multiple office tasks including document organization and management
- Public speaking with patients at hospitals to help promote and expand awareness
Education
Bachelor of Arts - Criminology, Law, And Justice
University of Illinois At Chicago
Chicago, IL05.2024
Bachelor of Science - Psychology
University of Illinois At Chicago
Chicago, IL05.2024
Skills
- Remote Support
- Guest communication
- Team Management
- Reporting and analysis
- Guest complaint resolution
- Coaching and Mentoring
- Client Relationship Management
- Incident Management
- Escalation management
- Customer Service
- Microsoft Office Suite
Timeline
Information Technology Service Desk Team Lead
UIC
05.2021 - 05.2024
Associate Infra Tech Support
Accenture
09.2018 - 07.2019
Intern
Imerman Angels One-on-One Cancer Support Community
10.2017 - 11.2017
Bachelor of Arts - Criminology, Law, And Justice
University of Illinois At Chicago
Bachelor of Science - Psychology
University of Illinois At Chicago
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