Receiving Operation Team Leader
Whole Foods Market
03.2013 - 10.2022
Mario Davis
Detroit,MI
Skills
Leadership & People Management
Team Training & Mentorship Conflict Resolution Performance Reviews Workforce Scheduling
Operations & Compliance
Process Improvement Inventory Control Safety Standards SOP Development Shrink Reduction
Financial & Business Acumen
P&L Management Budgeting & Forecasting Accounts Payable Financial Reporting
Customer & Community Engagement
Customer Experience Issue Resolution Community Outreach Sales Target Achievement
Timeline
Grocery Team Leader
Whole Food Market
02.2010 - 03.2013
Buyer/Department Manager
Whole Foods Market
09.2005 - 02.2010
High School Diploma -
Kettering High
Work History
Receiving Operation Team Leader
Whole Foods Market
Detroit, MI
03.2013 - 10.2022
- Led inbound operations, including truck unloading, product sorting, scanning, and staging.
- Conducted performance reviews, developed goals, and supported internal promotions.
- Managed 50+ daily invoices with 99% accuracy, ensuring timely payments, and vendor compliance.
- Resolved shipping discrepancies, damages, and vendor issues collaboratively.
- Created purchase order reports to inform budgeting and inventory strategy.
- Selected as the 2019 Culture Champion for promoting a positive, inclusive work environment.
- Partnered with regional teams to develop SOPs that were adopted region-wide.
- Ranked in the top 5 of 76 Midwest stores for operational performance.
- Co-developed COVID-19 regional job aids to support operational continuity.
Grocery Team Leader
Whole Food Market
Troy, MI
02.2010 - 03.2013
- Hired, trained, and reviewed staff; fostered a culture of development and high performance.
- Managed inventory and promoted suggestive selling, contributing to $680K per month in sales.
- Delivered outstanding service, resolving customer issues efficiently.
- Conducted payroll, managed scheduling, and enforced attendance accuracy.
- Audited merchandising and food safety compliance, and identified shrink and safety risks.
- Analyzed sales data; led forecasting, and follow-ups with order writers.
- Executed promotional strategies and aligned teams via daily huddles.
Buyer/Department Manager
Whole Foods Market
Troy, MI
09.2005 - 02.2010
- Recruited and trained team members; emphasized morale, and accountability.
- Delivered personalized customer service, and built lasting customer loyalty.
- Set and achieved strategic sales targets, with consistent double-digit comp growth.
- Grew department sales by 60% in one year, averaging $230K per month in revenue.
- Reduced shrink through strategic inventory control and budgeting.
- Built vendor and distributor partnerships to improve communication and product flow.
Overview
17
17
years of professional experience
1
1
Certificate
Summary
Dynamic and results-oriented retail professional with over 17 years of experience at Whole Foods Market, excelling in leadership, team development, and operational excellence. Proven track record in driving performance through strategic decision-making, process improvement, and customer-centric solutions. Skilled in managing diverse teams, fostering a culture of accountability, and continuous growth. Expertise includes inventory management, financial oversight, regulatory compliance, and community engagement. Known for achieving sales targets, optimizing efficiencies, and delivering exceptional customer service in fast-paced environments.
Accomplishments
- Culture Champion Award, Whole Foods Market (2019)
- Ranked Top 5 Midwest Stores for Operational Performance (Year)
- Co-authored COVID-19 SOPs adopted across Midwest Region
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