Mario De Armas
Monroe,NC
Summary
Customer-focused Automotive Service Advisor professional with nearly a decade of experience bridging collision repair, estimating, and front-office operations. Transitioning from collision estimating to pursue a new challenge and expand expertise within a dealership service department. Proven ability to communicate clearly with customers, coordinate closely with technicians, manage repair timelines, and protect CSI scores in fast-paced environments. Seeking a Service Advisor role with a dealership where process knowledge, professionalism, and a willingness to learn are valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collision Estimator
Classic Collision
10.2024 - 06.2025
- Delivered consistent estimate accuracy, supplement approval, and customer follow-up.
- Contributed to stable workflow, cycle time efficiency, and positive CSI results.
- Assessed vehicle damage and compiled detailed estimates for repairs.
- Collaborated with insurance adjusters to facilitate claim approvals.
Collision Estimator
Caliber Collision
01.2023 - 11.2023
- Wrote DRP-compliant estimates while meeting company and insurer performance standards.
- Ensured documentation accuracy and repair authorization consistency.
- Supported office operations and customer satisfaction initiatives.
Collision Estimator
Classic Collision
12.2019 - 05.2022
- Produced accurate collision repair estimates in a high-volume MSO environment.
- Improved repair cycle flow through effective repair planning and supplement management.
- Maintained strong insurer relationships while advocating for safe, proper repairs.
- Delivered consistent customer communication from intake through vehicle delivery.
General Manager
Carolina Auto Body
11.2015 - 12.2019
- Promoted through five roles based on performance, reliability, and leadership.
- Developed hands-on repair knowledge through detailing, strengthening estimating accuracy and quality control.
- As CSR, served as primary customer contact, managing intake, scheduling, repair updates, and administrative office functions.
- As Collision Estimator, wrote accurate CCC estimates, performed damage analysis, prepared supplements, and coordinated closely with technicians and insurers.
- Managed GEICO ARX account, ensuring compliance with insurer KPIs, documentation standards, and performance metrics.
- As General Manager, oversaw daily office operations, estimator workflow, customer satisfaction, and staff coordination.
Education
High School Diploma -
Northeast High School
Oakland Park, FL01.2012
Skills
- Service advising and writing
- Customer intake and follow-up
- Vehicle walk-arounds
- Repair order management
- Maintenance and repair recommendations
- Scheduling and dispatching
- Workflow coordination
- Customer payment processing
- Warranty and insurance repairs
- Estimating systems expertise
- estimate accuracy
- vehicle assessment
- attention to detail
- effective communication
- Technician communication skills
- Upselling strategies
- Trust building techniques
- Customer satisfaction focus
- Dealership operations management
- MSO operations
Certification
- I-CAR Gold Class Certified
- I-CAR Platinum Individual Certified
Additional Notes
- Open to Service Advisor, Collision Estimator, CSR, and Office Management roles
- Experienced in MSO, DRP, and independent shop environments
References
References available upon request.
Timeline
Collision Estimator
Classic Collision
10.2024 - 06.2025
Collision Estimator
Caliber Collision
01.2023 - 11.2023
Collision Estimator
Classic Collision
12.2019 - 05.2022
General Manager
Carolina Auto Body
11.2015 - 12.2019
High School Diploma -
Northeast High School