Mario Di Stefano
Apollo Beach,FL
Summary
Practical Lifeguard with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.
Overview
2
2
years of professional experience
Work History
Head Guard
Vesta Property Services
02.2023 - Current
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Scheduled, coordinated and conducted in-service training for lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Earned CPO certification.
- Earned Lifeguard Certification.
- Earned CPR certification and Administering Emergency Oxygen.
Receptionist
Vesta Property Services
07.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new residents and securing paperwork completion.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Lifeguard
Vesta Property Services
01.2022 - 02.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Black Rock Bar & Grill
BlackRock
01.2022 - 07.2022
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
No Degree - Marketing
Hillsborough Community College
Tampa, FL05.2027
High School Diploma -
Newsome High School
Lithia, FL05.2023
Skills
- Water Sampling
- Problem Resolution
- Policy Management
- CPR Certified
- CPO Certified
- Chemical Level Testing
- Staff Meetings
- Lifeguard Procedures
- People Skills
- First Aid
Accomplishments
- Supervised team of 16 staff members.
- Lifeguard of The Month.
- 4 Years of Homecoming Court.
- Over 100 hours of Community Service.
Timeline
Head Guard
Vesta Property Services
02.2023 - Current
Receptionist
Vesta Property Services
07.2022 - Current
Lifeguard
Vesta Property Services
01.2022 - 02.2023
Black Rock Bar & Grill
BlackRock
01.2022 - 07.2022
No Degree - Marketing
Hillsborough Community College
High School Diploma -
Newsome High School
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