Mario Dixon
Pittsburgh,PA
Summary
Customer experience professional with over 9 years of expertise in enhancing customer satisfaction through effective communication and problem-solving. Proficient in managing high-volume inquiries across various channels while maintaining a calm and supportive demeanor. Recognized for transforming challenges into positive experiences by actively listening and providing thoughtful solutions. Committed to contributing to organizations that prioritize transparency and meaningful customer relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Affirm, Inc.
08.2022 - 09.2025
- Supported customers through complex financial inquiries with care, accuracy, and professionalism.
- Processed account updates, payments, and refunds while maintaining compliance with industry standards.
- Partnered closely with merchants and internal teams to resolve issues quickly and ensure satisfaction.
- Handled sensitive financial data with integrity and attention to detail.
- Brought empathy and clarity to every conversation, helping build long-term customer trust.
Customer Service Representative
CVS Health Care
Pittsburgh, Pennsylvania
08.2020 - 07.2022
- Provided accurate assistance to customers with prescription and account needs, demonstrating compassion on every call.
- Ensured adherence to HIPAA guidelines to protect customer privacy and secure data handling.
- Fostered teamwork with colleagues to achieve quality and efficiency objectives while prioritizing customer satisfaction.
- Balanced empathy and problem-solving skills to deliver reliable service in a fast-paced environment.
Brand Ambassador
Lyft
03.2018 - Current
- Represented Lyft with energy and positivity, introducing new users to the platform and resolving concerns.
- Strengthened brand loyalty through genuine, helpful interactions.
- Served as a bridge between customers and the company, promoting trust and accessibility.
- Engaged customers through product demonstrations and brand storytelling.
- Built strong relationships with local communities and event organizers.
- Collaborated with marketing teams to execute brand campaigns effectively.
Teacher Assistant
The Neighborhood Academy
06.2018 - 06.2020
- Facilitated development of lesson plans to enhance student engagement and achievement.
- Supported teachers in delivering inclusive classroom experiences for diverse learners.
- Demonstrated patience and leadership in adapting to daily classroom needs.
- Collaborated with educators and students to foster effective teamwork.
Healthcare Concierge
UPMC Health Plan
02.2015 - 04.2019
- Delivered clear, compassionate assistance to members navigating their health plans.
- Documented all interactions thoroughly to ensure accurate follow-up and compliance.
- Mentored new team members, fostering collaboration and customer-first values.
- Provided exceptional customer service to members navigating health plan options.
- Developed knowledge of health plan policies to guide member decisions accurately.
Cashier
Giant Eagle
10.2013 - 02.2014
- Delivered welcoming experiences to guests through friendly, efficient service.
- Managed transactions and maintained accurate records while training new employees.
- Collaborated with team members to optimize service flow.
- Promoted store loyalty programs to boost customer engagement.
Education
Bachelor of Science - Psychology
Edinboro University
Edinboro, PA12-2014
High School Diploma -
The Neighborhood Academy
Pittsburgh, PA06.2012
Skills
- Customer Relationship Management (CRM)
- Brand engagement
- Marketing collaboration
- Process improvement
- Conflict Resolution & Empathy
- Clear Written & Verbal Communication
- Multitasking in Fast-Paced Environments
- Problem Solving & Attention to Detail
- Microsoft Office Suite & Google Workspace
- Team Collaboration & Mentorship
- Adaptability & Resilience
Certification
- Certified Customer Service Leader/Manager (CCSL/CCSM)
- Certified Customer Service Specialist (CCSS)
References
References available upon request.
Timeline
Customer Experience Specialist
Affirm, Inc.
08.2022 - 09.2025
Customer Service Representative
CVS Health Care
08.2020 - 07.2022
Teacher Assistant
The Neighborhood Academy
06.2018 - 06.2020
Brand Ambassador
Lyft
03.2018 - Current
Healthcare Concierge
UPMC Health Plan
02.2015 - 04.2019
Cashier
Giant Eagle
10.2013 - 02.2014
Bachelor of Science - Psychology
Edinboro University
High School Diploma -
The Neighborhood Academy