Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mario Escalante

Sugar Land

Summary

Experienced General Manager with over 20 years in Food Service, specializing in operational oversight and growth strategy implementation. Demonstrated ability to boost customer satisfaction and streamline operations. Recognized for effective leadership and problem-solving skills that drive team success and financial results.

Overview

8
8
years of professional experience

Work History

General Manager

Luna Hookah Lounge
Houston
01.2017 - 01.2025
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Ensured compliance with local health codes regarding food storage
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Planned and coordinated special events to boost customer numbers and profits.

Education

Certificate - Texas Food Handler

Certified On The Fly
Dallas,TX
04-2025

Certificate - Seller Training Certificate

TABC On The Fly
Dallas, TX
04-2025

Skills

  • Inventory management
  • Cash handling
  • Menu development
  • Customer service
  • Staff training
  • Conflict resolution
  • Promotional marketing
  • Cocktail preparation knowledge
  • Operational efficiency
  • Cost control
  • Purchasing
  • Operations oversight
  • Leadership and team building

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

General Manager

Luna Hookah Lounge
01.2017 - 01.2025

Certificate - Texas Food Handler

Certified On The Fly

Certificate - Seller Training Certificate

TABC On The Fly

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