Mario Escalante Jr
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Soon to be graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Goal-oriented individual with experience in fast paced settings. Forward-thinking when reviewing project requirements to determine precise solutions. Composed professional when working under tight schedules and limited budgets to achieve innovative designs meeting and exceeding objectives.
Overview
13
13
years of professional experience
Work History
Customer Service Sales Representative
La Guerita Mexican Food
Los Angeles, CA
01.2014 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided assistance in resolving customer complaints in a professional manner.
- Assisted with setting up the dining area before shift began.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Manager of Business Development and Sales
Mario Escalante Gardening
Los Angeles, CA
01.2011 - Current
- Created and maintained relationships with key clients, partners, vendors, and industry professionals.
- Negotiated contracts with customers to ensure best terms of agreement.
- Identified areas for improvement in operational processes and developed solutions to enhance efficiency.
- Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
- Coached team members on sales techniques and provided constructive feedback when needed.
- Assisted in the preparation of presentations for potential clients regarding products and services offered by the company.
- Implemented innovative approaches to improve overall customer experience.
- Maintained professional network of potential clients and business opportunities.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Organization: President
National Honor Society, NHS
Los Angeles, CA
05.2014 - 05.2015
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Provided administrative support to the organization's internal operations, including filing, data entry and record keeping.
- Organized events to promote awareness of the organization and its mission in local communities.
- Attended meetings with potential donors to discuss fundraising goals and objectives.
- Assisted staff members with day-to-day tasks such as preparing materials for presentations and programs.
- Developed a comprehensive database of volunteers and their contact information.
- Conducted orientations for new volunteers, providing them with an overview of organizational policies and procedures.
- Assisted in organizing special events such as galas, fundraisers, walks and runs.
- Collaborated with other organizations on joint initiatives designed to benefit both entities.
- Provided customer service assistance at public events attended by representatives from the organization.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Helped organize and implement programs and projects to aid community and individuals.
- Resolved complaints or issues using strong customer service and engagement skills.
Organization: Judge, Moderator, Speaker
Junior States of America
Los Angeles , CA
05.2014 - 05.2015
- Provided constructive critiques of debate team members' performances in order to help them improve their debating skills.
- Conducted research on a variety of topics, including current events and social issues, to prepare for debates.
- Analyzed opponents' strategies and arguments in order to develop effective counterarguments.
- Organized and facilitated practice debates with other members of the debate team.
- Developed persuasive arguments based on evidence gathered from multiple sources.
- Compiled data from various sources, such as newspapers and magazines, to develop winning strategies for debates.
- Prepared presentations outlining key points of argumentation prior to each debate competition.
Education
Bachelor of Arts - Political Science - Law & Society
California State University Northridge
18111 Nordhoff St, Northridge, CA 9133007-2024
Skills
- Incoming Call Management
- Customer Needs Assessment
- Business Growth and Retention
- Customer Complaint Resolution
- Appointment Scheduling
- Contract Negotiation Expertise
- Contract Negotiations
- Cold-Calling
- Product Knowledge
- Client Relationship Building
- Complaint Handling
- Follow-Up Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- meditation (Tai Chi)
- Gardening
- interval training
- annual christmas light show (sequencer)
- community Involvement
Accomplishments
- `The Peter Berger Electives Award
- City of Los Angeles Certificate of recognition for Civic Engagement
References
References available upon request.
Timeline
Organization: President
National Honor Society, NHS
05.2014 - 05.2015
Organization: Judge, Moderator, Speaker
Junior States of America
05.2014 - 05.2015
Customer Service Sales Representative
La Guerita Mexican Food
01.2014 - Current
Manager of Business Development and Sales
Mario Escalante Gardening
01.2011 - Current
Bachelor of Arts - Political Science - Law & Society
California State University Northridge
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