Mario Escobar
San Antonio,TX
Summary
With a proven track record at Hawk Security, I excel in network optimization and providing exceptional customer support. Leveraging skills in cable and connector installation, I've significantly enhanced system functionality and customer satisfaction. My professionalism and effective communication have been pivotal in troubleshooting and upgrading systems, ensuring operational excellence and security.
Overview
13
13
years of professional experience
Work History
Fiber Optic Installer
Self Employed Services
12.2022 - Current
- Installed and configured new devices and system components.
Alarm Technician
Security One Inc.
04.2022 - 12.2022
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Checked system adherence to code requirements after performing repairs and maintenance on client systems and equipment.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Demonstrated features and functionality of alarm systems to customers.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
Alarm Technician
Alert360
10.2021 - 04.2022
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Checked system adherence to code requirements after performing repairs and maintenance on client systems and equipment.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Demonstrated features and functionality of alarm systems to customers.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
Alarm Technician
Hawk Security
10.2011 - 10.2021
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Checked system adherence to code requirements after performing repairs and maintenance on client systems and equipment.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Demonstrated features and functionality of alarm systems to customers.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Responded to maintenance calls and troubleshot devices.
Education
High School Diploma -
Memorial High School
San Antonio, TX06-1999
Skills
- Cable installation
- Connector installation
- Network security
- Technical training
- Signal testing
- Network optimization
- Customer support
- Equipment operation
- Line inspection
- Professionalism
- Technical support
- Excellent communication
Timeline
Fiber Optic Installer
Self Employed Services
12.2022 - Current
Alarm Technician
Security One Inc.
04.2022 - 12.2022
Alarm Technician
Alert360
10.2021 - 04.2022
Alarm Technician
Hawk Security
10.2011 - 10.2021
High School Diploma -
Memorial High School
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