Mario Esparza
Lompoc,CA
Summary
Experienced Automotive Repair Manager with over 20 years of hands-on experience in the industry. ASE Certified and highly skilled in overseeing mechanical repair operations. Proven track record of driving efficiency, streamlining shop operations and maximizing productivity and profitability. Expert in customer service/ customer satisfaction with a reputation for building trust and long term client relationships. Well rounded leader with deep industry knowledge and experience. Strong team management abilities, and a committed to quality workmanship and customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Mastercraft Motors
08.2022 - Current
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
District Manager
Jiffy Lube
06.2008 - 08.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Service Advisor
Santa Barbara Nissan
01.2006 - 05.2008
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Harbor Chrysler
01.2004 - 01.2005
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Education
Santa Barbara High School
Santa BarbaraSkills
- Service writing
- Customer satisfaction
- Scheduling
- Customer relations
- Labor estimating
- Time management
- Parts ordering
- Service department operations
Certification
- Licensed EPA609 Automotive HVAC Service and Repair
- ASE A4 Suspension Specialist
- ASE A5 Brake System Specialist
- ASE C1 Service Advisor
- ASE G1 General Maintenance and Light Repair
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Service Manager
Mastercraft Motors
08.2022 - Current
District Manager
Jiffy Lube
06.2008 - 08.2022
Service Advisor
Santa Barbara Nissan
01.2006 - 05.2008
Service Advisor
Harbor Chrysler
01.2004 - 01.2005
Santa Barbara High School
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