Mario Estrada
North Prairie
Summary
Proven Service Technician at PepsiCo, adept in Quality Assurance and exceptional Customer Service, significantly enhanced equipment reliability and client satisfaction. Skilled in preventive maintenance and adept at troubleshooting, consistently delivering solutions that exceed expectations. Demonstrates strong time management, ensuring efficient service delivery and fostering positive customer relationships.
Overview
14
14
years of professional experience
Work History
Service Technician
PepsiCo
06.2016 - Current
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Full Service Driver
PepsiCo
12.2015 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
Merchandiser
PepsiCo
05.2010 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Discussed with Managers extra displays
- Organized Stock
- Kept Sales Staff informed on low/High inventory to keep appropriate levels of stock
Education
High School Diploma -
Nathan Hale High School
West Allis, WI06.2005
Skills
- Time tracking
- Quality Assurance
- Preventive Maintenance
- Customer Service
Timeline
Service Technician
PepsiCo
06.2016 - Current
Full Service Driver
PepsiCo
12.2015 - Current
Merchandiser
PepsiCo
05.2010 - Current
High School Diploma -
Nathan Hale High School