Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Fairweather

West Springfield

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

8
8
years of professional experience

Work History

Personal Care Assistant/ Dialysis Care Partner

Tempus Unlimited
04.2023 - Current
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.

Lead Unit Coordinator

MiraVista
04.2022 - 04.2023
  • Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Provided care for over 40 inpatient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
  • Ordered all inpatient unit supplies and kept check on inventory levels.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Responded to unit code(s) to expedite appropriate follow-through.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Mental Health Counselor

MiraVista
02.2022 - 04.2022
  • Conduct safety checks, monitor patients, assist with ADL’s, de-escalate acute situations, and provide supportive interactions with patients.
  • Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
  • Documented psychiatric services and responses to treatment in patient case files.
  • Consulted with and trained highly skilled mental health and medical staff.
  • Led counseling group to discuss topics such as eating disorders and relationship issues.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions
  • Maintained caseload of more than 12+ patients

Medical Assistant

Cell Staff Correctional Healthcare
03.2020 - 02.2022
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Scheduled over 50 appointments daily, registered patients and distributed sample pharmaceuticals as prescribed.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.

Patient Care Technician

Baystate Medical Center
08.2020 - 12.2020
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Collected and transported specimens to prepare for lab testing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maintained best-in-class standards for individualized care in 32-bed unit by continuously checking in with patients and families and quickly providing care.

Registered Medical Assistant

Holyoke Medical Center
07.2018 - 06.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared initial patient charts for admission
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Ordered and prepared reagents and supplies

Medical Office Assistant

William E. Pullano, MD Gastroenterologist
06.2016 - 06.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Used EMR to schedule appointments for doctor visits and procedures
  • Implemented NexGen for digitizing and organizing over 100's of medical records

Education

Associate of Science - Nursing

Goodwin College
East Hartford, CT
05.2026

Certification - Medical Assisting

New Age Training
New York, NY
08.2017

Skills

  • EMR Software
  • Care Coordination
  • Materials Organization
  • Medical Filing
  • Efficient and Detail-Oriented

Timeline

Personal Care Assistant/ Dialysis Care Partner

Tempus Unlimited
04.2023 - Current

Lead Unit Coordinator

MiraVista
04.2022 - 04.2023

Mental Health Counselor

MiraVista
02.2022 - 04.2022

Patient Care Technician

Baystate Medical Center
08.2020 - 12.2020

Medical Assistant

Cell Staff Correctional Healthcare
03.2020 - 02.2022

Registered Medical Assistant

Holyoke Medical Center
07.2018 - 06.2020

Medical Office Assistant

William E. Pullano, MD Gastroenterologist
06.2016 - 06.2018

Associate of Science - Nursing

Goodwin College

Certification - Medical Assisting

New Age Training

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Cassandra Fairweather