Summary
Overview
Work History
Education
Skills
Timeline
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Mario Farias

St Petersburg

Summary

Dynamic professional with extensive experience in customer service and operations management at The Big Catch at Salt Creek. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Skilled in schedule management and time management, consistently achieving high ratings and optimizing team performance. Dependable and detail-oriented, committed to excellence.

Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and adapts to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results.

Overview

15
15
years of professional experience

Work History

Uber Driver

Uber
04.2019 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.

Restaurant Manager

The Big Catch at Salt Creek
07.2019 - 12.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Delivery Driver

Beach Pizza
08.2011 - 04.2019
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Electronics Repair Technician

ATS
08.2010 - 08.2011
  • Maintained high-quality standards by conducting thorough testing procedures following each repair job.
  • Assisted customers in understanding proper care and maintenance routines for their devices, prolonging product lifespans as a result.
  • Consistently met or exceeded performance metrics, demonstrating exceptional technical proficiency in electronics repair work.
  • Reduced repair time for complex issues by implementing effective troubleshooting techniques.
  • Streamlined workflow with the organization of tools, equipment, and workspaces, reducing downtime between repairs.

Education

High School Diploma -

Boca Ciega High School
Gulfport
05-2004

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Problem-solving
  • Customer engagement
  • Multitasking and organization
  • Time management
  • Adaptability and flexibility
  • Communication
  • Dependable and trustworthy
  • Attention to detail
  • Customer support
  • Customer retention

Timeline

Restaurant Manager

The Big Catch at Salt Creek
07.2019 - 12.2022

Uber Driver

Uber
04.2019 - Current

Delivery Driver

Beach Pizza
08.2011 - 04.2019

Electronics Repair Technician

ATS
08.2010 - 08.2011

High School Diploma -

Boca Ciega High School

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Mario Farias