Mario Fernandez

Started Installing again.

• Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
• Reduced service callbacks by ensuring accurate installations and proper equipment testing.
• Streamlined workflow for faster job completion through effective communication with team members.
• Completed installations within deadlines, adhering to company policies and safety guidelines.
• Provided excellent customer service, addressing questions and concerns during the installation process.
• Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.

• Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
• Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
• Cut and trimmed flooring to fit around obstacles and within tight spaces.
• Conducted accurate measurements and calculations to verify proper layout and installation.
• Professionally sanded and sealed floors to complete installation process.
• Installed floor coverings and edgings, using thresholds and carpet bindings to complete finish work.
• Inspected completed installations to verify adherence to quality standards and customer specifications.
• Operated hand tools and machines to cut material and achieve proper fit around obstructions.

• Enhanced flooring installation quality by implementing industry best practices and adhering to safety guidelines.
• Streamlined the installation process for increased efficiency and reduced project completion time.
• Developed customized installation plans to accommodate unique client preferences and design requirements.
• Mentored junior installers, sharing expert knowledge and techniques for achieving top-quality results.
• Reduced waste by accurately measuring spaces and optimizing material usage during installations.

• Led cross-functional teams on large-scale installation projects, ensuring seamless collaboration and successful project completion.
• Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Maintained updated knowledge of all equipment, products, and services to properly educate customers.

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

• Developed and executed layout and installation of floors and floor covering based on job terms and city regulations.
• Loaded and unloaded building materials used for installing flooring materials.
• Removed damaged tile,sheet vinyl, mortar, wood as part of project demolition.
• Performed routine preventive maintenance on demo machines, and tools.
• was responsible for running 6 plus crews
• Laid out materials and system components to prepare for installation.
• Maintained relationships with customers to better understand needs and uphold standards of service.
• Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
• Removed existing flooring to prepare [Type] and [Type] floor surfaces for new flooring.
• Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
• Recorded measurements and devised plans to match installation specifications.
• Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings 80%.
• Used tape, glue and heated carpet irons to join edges of carpet.
• Installed sheeting on floor surfaces by applying adhesive and rolling with 100 lbs roller to form smoothest finish.
• Measured, cut and installed tack-free strips along baseboards or walls.
• Operated blowtorch to heat or soften floor covering materials to fit floor coverings around irregular surfaces and patch cracks.