Mario Alberto Flores

• Interviewed, supervised and motivated staff members to achieve optimal productivity.
• Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Responsable for maximizing sales by implementing engaging and Informative in-store training & events directed by education & events manager. build brand awareness, be a trusted expert for la perla beauty, while championing consumer engagement and creating elevated shopping experiences. Works in partnership with counter teams and the ae, sales & education to achieve sales goals in their respective market. Conducts motivational trainings for store-line associates and fosters goodwill within the department and positive mind-share.
• accountabilities
• • Lead, accesses & facilitate trainings that will impact achievement of sales goals and strong brand culture.
• • Resource for in-depth product knowledge. Promotes and communicate key product launches, promotions and events.
• • Develops both talent and skills of providing excellent service to customer to build loyalty and deliver goals.
• • Has a deep understanding of the brand’s philosophy, corporate responsibility and brand image, upholding and communicating values while creating locally relevant content to build brand equity & awareness.
• • Complete weekly and monthly training and events reporting as required by AE. Monitors and analyzes sales performance, focusing on product training & sell-thru.
• • Assists in the planning and execution of in-store and virtual events by collaboration with store team and internal partners; Sales & Marketing.
• • Effectively communicates and establishes store appointments prior to service calls
• • Ensure store visits are both impactful and successful in driving results and creating brand awareness.
• • Foster and maintain excellent relationships with retail partners to optimize La Perla Beauty brand opportunities.
• • Has current knowledge of competitive brands and trends
• Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Managed financial, operational and human resources to optimize business performance.
• Represented organization at industry conferences and events.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Initiated strategy to drive company growth and increase market share and profitability.
• Cultivated company-wide culture of innovation and collaboration.
• Created succession plans to provide continuity of operations during leadership transitions.
• Maintained P&L and shouldered corporate fiscal responsibility.

• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
• Encouraged good habits and modeled practical problem-solving for staff and clients
• Coordinated with team in developing project plans for prioritized initiatives
• Management of at least 75 locations with at least 5 multi-unit direct reports
• Performance driven mindset with employee mentoring and development experience
• Successful financial management experience including full profit and loss reports and budgets
• Established logistics policy including mode, carrier and supplier agreements that benefited overall business
• Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
• Developed strategy and managed market communications that drove product demand
• Supervised and led employees to high performance levels in cross-functional matrix management structure
• Promoted company by giving exciting and dynamic presentations to customers.
• Produced Number reports per week to analyze job performance against team goals.
• Attended weekly meetings with Account Executive to discuss and optimize strategies.
• Coordinated and implemented effective training for over 100 professionals to improve education processes.
• Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
• Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
• Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
• Demonstrated and explained use of different beauty products to educate customers.
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.

CPG sales experience, calling on headquarters category buyers for a national account chain•Building a strategic annual operating plan (AOP), as well as demonstrated use of syndicated data in a solution-selling environment

• Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
• Improved quality processes for increased efficiency and effectiveness
• Conducted field visits and met corporate customers for business development
• Encouraged good habits and modeled practical problem-solving for staff and clients
• Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
• Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
• Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
• Represented company at public service events and client registration
• Developed standard operating procedures and document workflows for current and future process steps
• Demonstrated products to help customers try out offerings before making purchases.
• Assisted customers with product needs and introduced new store offerings.
• Attended trainings and workshops to learn about new products and then shared this information with customers.
• Established long term customer relationships by using effective communication and active listening skills.
• Delivered prompt service to prioritize customer needs.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Provided ongoing guest service.
• Cross-trained and backed up other customer service managers.
• Promoted available products and services to customers during service, account management and order calls.

• Responded to customer requests via telephone and email.
• SALES DRIVEN FAST PACE ENVIRONMENT
• BECAME PACE SETTER IN THE NUMBER 1 ESTEE LAUDER COUNTER IN U.S.
• PRODUCT KNOWLEDGE
• EDUCATING THE CONSUMERS ON TECHINCS AND PRODUCT ORIENTED DIRECTIONS

• Performed initial client assessment.
• Creating a weekly planner for ethethitians.
• Re Stocking, Submitting Stock orders, creating GWPs.
• Creating successful SGE (store generated events) and achieving sales goals.
• Event planning and Creating Store costumer retention files.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Drove operational improvements which resulted in savings and improved profit margins.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
• Escalated issues to appropriate channels as necessary.
• Coordinated meetings, calls, and demos for Number-person account management team.
• Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
• Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
• Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
• Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
• Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
• Facilitated weekly status reports, project documentation and client billing.
• Assisted in developing and implementing successful marketing strategies to increase client revenue.
• Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.