Mario Flores
Houston,TX
Summary
Dynamic sales professional with proven history of driving customer satisfaction and achieving sales targets. Excelling in upselling and cross-selling while fostering lasting client relationships. Skilled in financial acumen and client retention strategies, achieving significant sales growth.
Experienced customer service representative and professional employee dedicated to providing excellent service to both current and new customers. Comfortable working in fast-paced environment and attending to customers needs including incoming calls, product questions, issue resolution, and order processing.
Overview
7
7
years of professional experience
Work History
Automotive Sales Consultant
Clear Lake Infiniti
05.2024 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
Automotive Sales Consultant
Big Star Hyundai
07.2023 - 04.2024
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Increased dealership revenue through effective negotiation and closing techniques.
- Developed strong relationships with customers for repeat business and referrals.
Showroom Sales Consultant
Johnstone Supply
10.2021 - 01.2023
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Participated in ongoing professional development, staying informed of industry trends and best practices to enhance sales performance and customer satisfaction.
- Drove sales growth with effective upselling techniques tailored to individual customers.
- Processed transactions accurately while adhering to company policies regarding returns, exchanges, and payment methods.
Universal Banker
BBVA Compass Bank
06.2019 - 05.2021
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Insurance Agent
Allstate Corp
11.2017 - 04.2019
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Education
High School Diploma -
MPJ ACADEMY
Houston, TXSkills
- Automotive Industry Knowledge
- Sales strategy development
- Upselling and Cross Selling
- Client Retention Strategies
- Financial Acumen
- Documentation And Reporting
- Negotiations strength
- Email and Telephone Etiquette
Languages
Spanish
Professional Working
Timeline
Automotive Sales Consultant
Clear Lake Infiniti
05.2024 - Current
Automotive Sales Consultant
Big Star Hyundai
07.2023 - 04.2024
Showroom Sales Consultant
Johnstone Supply
10.2021 - 01.2023
Universal Banker
BBVA Compass Bank
06.2019 - 05.2021
Insurance Agent
Allstate Corp
11.2017 - 04.2019
High School Diploma -
MPJ ACADEMY
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