Mario Garza
Tolleson,AZ
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Driven Territory Manager leads and motivates front-line employees to capture sales opportunities and enhance bottom line. History of building new territories while tenaciously developing revenue channels and acquiring customers. Proven program management, strategic planning and operational problem-solving expertise. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Tire Distribution
Huntersville, NC
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Tire Pros Franchise – Retail Account Manager
Desert West Market
AZ, NM, TX
12.2018 - 01.2024
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Conducted market research to identify potential franchise opportunities.
- Analyzed existing franchises to evaluate financial performance and profitability.
- Assisted clients in developing business plans for franchising their businesses.
- Advised clients on legal, regulatory and operational issues related to franchising.
- Developed training programs for new franchisees.
- Coordinated meetings between prospective franchisees and franchisors.
- Designed systems to track progress of individual franchises against corporate goals.
- Created presentations to explain the benefits of owning a franchise to potential investors.
- Educated clients on best practices when it comes to managing a successful franchise operation.
- Collaborated with senior management teams to develop effective strategies for expanding the reach of their franchises.
American Tire Distributors – Outside Account Manager
Arizona Market
08.2016 - 12.2018
- Researched potential clients, identified decision makers and developed relationships with them.
- Conducted market research to identify new opportunities and develop target customer profiles.
- Maintained knowledge of current product offerings and pricing structures.
- Developed and implemented sales strategies to increase revenue.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Identified areas of improvement for increasing efficiency of operations within the region.
- Developed targeted marketing campaigns designed to reach specific audiences in the territory.
Customer Service Representative
American Tire Distribution
Phoenix, AZ
06.2011 - 08.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Associate Specialist
Lowes Home Improvment
Phoenix, AZ
06.2008 - 06.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.
- Assisted customers with product selection, purchase decisions, and payment processing.
- Generated sales reports to track daily, weekly, and monthly performance metrics.
- Implemented promotional campaigns to drive store traffic and increase sales.
- Developed relationships with existing customers through follow-up calls or emails.
- Maintained cleanliness of the store including stocking shelves, setting up displays, and organizing backroom inventory.
- Consistently met established sales goals while providing exceptional customer service.
Territory Sales Representative
The Wheel Group
Phoenix, AZ
04.2007 - 08.2009
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented sales strategies to increase territory revenue.
- Identified potential customers, evaluated their needs and created customized solutions.
- Conducted market research and competitive analysis to identify new opportunities for growth.
- Collaborated with marketing team to create promotional materials targeting specific customer segments.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Maintained accurate records of all sales activities within the assigned territory.
- Attended industry conferences and trade shows to stay up-to-date on market trends.
- Monitored competitors' activities and pricing strategies within the assigned territory.
Territory Sales Representative
American Racing Wheels
Phoenix, AZ
03.2006 - 04.2007
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Developed and implemented sales strategies to increase territory revenue.
- Identified potential customers, evaluated their needs and created customized solutions.
- Conducted market research and competitive analysis to identify new opportunities for growth.
- Provided training to existing customers on product usage, implementation and upgrades.
- Collaborated with marketing team to create promotional materials targeting specific customer segments.
- Negotiated contracts with customers to ensure favorable terms for both parties.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Attended industry conferences and trade shows to stay up-to-date on market trends.
- Generated detailed reports on sales performance against targets set by management.
- Delivered presentations at client meetings, showcasing company offerings in a professional manner.
- Managed inventory levels effectively across the assigned region.
Warehouse Manager
Big Wheels.net ADDS Wheels Warehouse
San Jose, CA
02.2001 - 03.2006
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Communicated regularly with other departments regarding supply chain activities.
Assistant Store Manager
Goodyear Auto Service Center
San Jose, CA
11.1999 - 02.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Education
Associate of Arts - Culinary Arts
Cabrillo College
05.2001
Skills
- Business Analysis
- Organizational Development
- Sales Techniques
- Written Communication
- Analytical Skills
- Market Analysis
- Vendor Relations
- Digital Marketing
- Promotional planning
- Customer research
- Staff Training
- Brand Promotion
- Pipeline Development
- Business Development
- Business Growth
Certification
- Digital Marketing & E-commerce Certificate, Google Training, 2019
- Social Media Marketing Certification, HubSpot Academy
- Email Marketing Certification, HubSpot Academy
- SEO II Certification, HubSpot Academy
Languages
Spanish, Native or Bilingual
Languages
Spanish
Professional
Accomplishments
**Outstanding Star Service Achievement Award,** Tire Pros, 2019
- Recognized for highest regional consumer financing growth, expanding the customer base by 30% within a single fiscal year.
**Outstanding Star Service Achievement Award,** Tire Pros, 2022
-Recognized for Team Collaboration and Support / Honored by peers for exceptional teamwork and dedication to supporting franchise opertions
**McKinsey & Company Connected Leaders Academy Nominee, for Hispanic and Latino** 2019
- Selected for prestigious leadership development program aimed at fostering growth, innovation, and effective leadership strategies among emerging business leaders.
Timeline
Customer Service Representative
American Tire Distribution
01.2024 - Current
Tire Pros Franchise – Retail Account Manager
Desert West Market
12.2018 - 01.2024
American Tire Distributors – Outside Account Manager
Arizona Market
08.2016 - 12.2018
Customer Service Representative
American Tire Distribution
06.2011 - 08.2016
Sales Associate Specialist
Lowes Home Improvment
06.2008 - 06.2011
Territory Sales Representative
The Wheel Group
04.2007 - 08.2009
Territory Sales Representative
American Racing Wheels
03.2006 - 04.2007
Warehouse Manager
Big Wheels.net ADDS Wheels Warehouse
02.2001 - 03.2006
Assistant Store Manager
Goodyear Auto Service Center
11.1999 - 02.2001
Associate of Arts - Culinary Arts
Cabrillo College