Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Mario Gavranic

Cumming,GA

Summary

Hardworking experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Professional bringing background, leadership talents and focus on performance. Continuously will review work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.Diligent Manager with solid background in logistics management. Successfully streamlined supply chain processes and improved operational efficiency. Demonstrated effective problem-solving and leadership skills in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Logistics Manager

Academy Sports Outdoors
01.2020 - 09.2024
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • Optimized warehouse layout for increased efficiency in inventory management, leading to smoother operational flow.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Reduced warehouse storage costs with effective space utilization strategies.
  • Implemented effective quality control measures to minimize errors and ensure high standards of service.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Merchandise Lead

Academy Sports Outdoors
01.2017 - 09.2020
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Executed multiple projects simultaneously, coordinating and prioritizing tasks.
  • Set planograms
  • Worked as fulfillment in all departments of the store including ecommerce.
  • Improved customer satisfaction with effective communication, attentive service, and prompt resolution of issues.
  • Resolved conflicts between employees promptly and professionally, fostering a supportive workplace culture that values open communication.
  • Conducted regular audits on merchandise pricing accuracy to guarantee consistency with company guidelines.
  • Collaborated with cross-functional teams to plan successful promotional events and seasonal campaigns.

Meat Department Assistant

Ingles Supermarket
01.2014 - 08.2016


  • Supported department manager in setting performance goals, leading to improved productivity and overall success of the team.
  • Kept detailed track of inventories and restocked products in cold storage units.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Provided exceptional customer service through attentive listening and prompt resolution of concerns or issues.
  • Maintained accurate records of meat cuts, weights, and prices for efficient tracking and reporting purposes.


Receiving Associate

Publix
07.2012 - 01.2013
  • To organize and maintain the back room
  • keep designated isles filled and merchandised properly
  • provide outstanding customer service
  • receiving the trucks-deliveries
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Maintained clean work area that adhered to strict safety standards.

Education

High School Diploma -

Forsyth Central High School
Cumming, GA
05.2015

Skills

  • Merchandising
  • Organization
  • Reliable
  • Operational management
  • Team management
  • Mentoring and training
  • Customer service
  • Customer focused
  • Problem-solving
  • Time management

Education and Training

- High School Diploma 

- 10+ Years in retail

Languages

Croatian
Professional Working

Timeline

Logistics Manager

Academy Sports Outdoors
01.2020 - 09.2024

Merchandise Lead

Academy Sports Outdoors
01.2017 - 09.2020

Meat Department Assistant

Ingles Supermarket
01.2014 - 08.2016

Receiving Associate

Publix
07.2012 - 01.2013

High School Diploma -

Forsyth Central High School

Similar Profiles

CREATE PROFILE
Mario Gavranic