Mario Gaytan
Norcross,GA
Summary
Employee-focused professional with detailed knowledge of organizational human resources policies, services and practices. Essential facilitator of key operational details relevant to company onboarding and exit procedures, assisting employees with smooth transitions on either end. Seeking to obtain a position where managerial and administrative experience, education, interpersonal, and organizational abilities will be utilized in a challenging, growth-oriented environment.
Overview
20
20
years of professional experience
Work History
HR Generalist
Higginbotham Insurance and HR Consulting
07.2022 - Current
- Responsible for enhancing department functions by planning, implementing and developing training, onboarding, and employee orientation programs, the administration of employee benefits, payroll administration, annual benefits audit preparation, maintaining employee handbook and HR procedures manual, and answer employee questions regarding pay, benefits, policies and procedures
Legal Assistant
McConnell Law LLC
07.2018 - 01.2022
- Drafting documents, conducting legal research, and maintaining and organizing files to help prepare for corporate meetings, trials, and hearings.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Keeping clients informed by maintaining contact and communicating case progress
Sales
Toyota
09.2016 - 07.2018
- Producing sales leads from walk-ins, media marketing, and sales calls, creating a memorable and comfortable sales experience, customer education, price negotiation, closing sales, completing purchase contracts, explaining warranties, services, and financing, delivering automobiles, customer follow-ups, and driving sales by asking for referrals
- Understanding automobiles by studying characteristics, capabilities, and features, comparing and contrasting competitive models; inspecting automobiles, developing buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
- Qualifying buyers by understanding buyer's requirements and interests; matching requirements and interests to various models
- Meeting established daily, weekly, and monthly sales goals
HR Services Contact Center Associate
The Home Depot Inc.
12.2013 - 09.2016
- Answered customer inquiries via telephone and email, providing technical support and product information.
- Resolved customer complaints in an efficient and professional manner.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Small arms repairer
United States Marine Corps
09.2004 - 02.2012
- Performing basic duties specific to inspection, maintenance, and repair of all small arms, as well as vehicular-mounted weapons
- Completing basic shop administrative forms and records utilizing technical manuals, performed, trained, and supervised Marines under my charge with various duties specific to inspection, maintenance, and repair of all small arms, to include vehicular-mounted small arms on station as well as on deployments to Iraq and Afghanistan
- Performing daily inventory of all weapons and gear under my supervision and was accountable for the proficiency and conduct of the Marines under my command
- Assisting in conducting various training sessions each month, ranging from safety precautions to job specifications, as well as new protocols, regulations, and physical and mental examinations
Education
Associate Degree - Arts
Miracosta College
Oceanside, CA05.2014
Military Occupational School -
Military Occupational School
Aberdeen, MD07.2004
Skills
- Onboarding and Orientation
- Exit Interviews
- HRIS management
- Background Checks
- Talent Acquisition
- Compensation and benefits
- Personnel engagement
- Staff Management
- HRIS maintenance
- Paperwork verification
- Pre-Employment Screening
- Policies implementation
- Wages and salary
- Performance Management
- Conflict resolution tactics
- HRIS updating
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
HR Generalist
Higginbotham Insurance and HR Consulting
07.2022 - Current
Legal Assistant
McConnell Law LLC
07.2018 - 01.2022
Sales
Toyota
09.2016 - 07.2018
HR Services Contact Center Associate
The Home Depot Inc.
12.2013 - 09.2016
Small arms repairer
United States Marine Corps
09.2004 - 02.2012
Associate Degree - Arts
Miracosta College
Military Occupational School -
Military Occupational School
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