Mario Gomez
Monterey Park,CA
Summary
Professional logistics and dispatch with over 15 years of experience in transportation coordination, fleet management, and operational efficiency. Expertise in high pressure environments, including supervising diverse teams, optimizing routes, processing payroll, and ensuring on-time deliveries. Recently transitioned to technical diagnostics and project logistics coordination, demonstrating adaptability to emerging technologies and cross functional collaboration while maintaining strong communication and problem solving skills.
Overview
17
17
years of professional experience
Work History
Autonomous Systems Technician
Transdev
Pasadena, California
10.2025 - Current
- Diagnosed technical issues using diagnostic tools and troubleshooting techniques.
- Conducted regular inspections of equipment for safety and compliance standards.
- Documented repair processes and maintenance schedules for record-keeping purposes.
- Responded promptly to service requests from operational staff and management.
Lead Logistics Coordinator
Tetra Tech
Pasadena, California
02.2025 - 09.2025
- Coordinated logistics operations for project materials and resources across various sites.
- Oversaw shipment tracking, ensuring accurate delivery timelines and documentation compliance.
- Facilitated communication between departments to streamline logistical support for projects.
- Collaborated with cross-functional teams on supply chain initiatives.
Dispatch Manager
Aids Healthcare Foundation
Los Angeles
01.2021 - 06.2024
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Monitored team progress towards achieving milestones set forth in project plans.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Planned and coordinated logistics for large-scale events or conferences.
- Created and managed budgets for operational departments and monitored progress against goals.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Coordinated with other department heads to align operational activities with overall company objectives.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Processed requests from employees related to direct deposit enrollment or address changes.
- Managed the processing of new hires and terminations in the payroll system.
- Provided technical support to staff members regarding the use of the payroll system.
- Collaborated with human resources team on resolving issues related to vacation accrual or sick leave tracking.
- Prepared reports related to wages, taxes, garnishments, 401K contributions and benefits packages.
Assistant Dispatch Manager
Aids Healthcare Foundation
Los Angeles, CA
01.2017 - 01.2021
- Supervised day-to-day operations for a diverse fleet, encompassing 15 trucks and managing a team of 36 employees
- Evaluated existing processes related to routing systems software upgrades and implementations.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
- Coordinated with sales and marketing teams to align dispatch operations with business growth strategies.
- Oversaw maintenance scheduling for the vehicle fleet to minimize downtime and maintain safety standards.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
Driver
Aids Healthcare Foundation
Los Angeles, CA
01.2014 - 01.2017
- Demonstrated exceptional driving skills with a focus on safety, efficiently picking up donations and unloading merchandise to stores.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Maintained accurate logs of vehicle inspections and repair status.
Assistant Driver
Aids Healthcare Foundation
Los Angeles, CA
01.2009 - 01.2014
- Adhered to company policies and procedures related to safety and security standards.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Assisted with loading and unloading freight when necessary.
- Managed time efficiently when making multiple stops along designated routes.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Coordinated with warehouse staff for efficient cargo loading and unloading.
- Documented daily mileage, gas, and other data.
- Enhanced customer satisfaction by providing courteous and professional service.
- Communicated effectively with dispatch and customers to provide status updates.
- Secured merchandise, avoiding damage during transportation.
Education
High School Diploma -
Mark Keppel High School
Alhambra, CASkills
- Strong leadership
- Workflow Planning
- Phone dispatch
- Fleet maintenance
- Daily reports
- Staff Training and Development
- Employee Performance Reviews
- Payroll Processing
- Human Resources Management
- Delivery fleet management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Autonomous Systems Technician
Transdev
10.2025 - Current
Lead Logistics Coordinator
Tetra Tech
02.2025 - 09.2025
Dispatch Manager
Aids Healthcare Foundation
01.2021 - 06.2024
Assistant Dispatch Manager
Aids Healthcare Foundation
01.2017 - 01.2021
Driver
Aids Healthcare Foundation
01.2014 - 01.2017
Assistant Driver
Aids Healthcare Foundation
01.2009 - 01.2014
High School Diploma -
Mark Keppel High School