Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Bartender
Mario Gonzalez

Mario Gonzalez

Clubhouse Manager
Naples,FL

Summary

High-energy Clubhouse Manager with strong background in entertainment and recreational activities. Organized in planning and leading activities for guests. Dedicated to teamwork and customer service. Safety-oriented professional knowledgeable about guest relations, equipment safety and event planning. Handles fast-paced work calmly and goes above and beyond to promote guest satisfaction. Quick to resolve conflicts and other problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable Clubhouse Manager with strong ability in Operations. Offering structure and efficiency. Highly organized, proactive and punctual with team-oriented mentality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clubhouse Manager

Wyndemere Country Club
Naples, Florida
09.2022 - Current
  • Delegated work to staff, setting priorities and goals.
  • Scheduled and coordinated events and activities.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Trained workers in company procedures or policies.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Calculated and recorded department expenses and revenue.
  • Interviewed and hired associates to fill staff vacancies.
  • Fostered warm environment by greeting and welcoming new club members.
  • Oversaw club schedule and planned events in advance to achieve organized operations.
  • Calculated payroll by recording employee hours worked and approved time off requests.
  • Oversaw events by delegating tasks to club employees and coordinating with vendors.
  • Kept track of drink inventory and ordered new stock to maintain supplies.
  • Identified root causes of club issues and executed game plan for improvement.
  • Interviewed applicants to extend employment offers to maintain high-performing work environment.
  • Remained within or under budget during event planning to promote financial stability.
  • Coordinated menus, wine lists and allergy options for large events.
  • Planned programs of events or schedules of activities.
  • Assigned tasks and work hours to staff.

Food and Beverage Manager

Wyndemere Country Club
Naples, FL
10.2018 - 09.2022
  • Oversaw 2.8 million dollar food and beverage operation, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 30 team members and fulfilled dining needs and desires of patrons.
  • Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
  • Created and delivered orientation and training for new team members and professional development activities for experienced associates.
  • Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Worked closely with director of events, chef and cooks to determine menu plans for special events or occasions.
  • Obtained highest rating from county health department year over year.
  • Created new safety procedures manual that met local regulations and disseminated to bartenders and wait staff.

Server/Bartender/Captain Waiter

Wyndemere Country Club
Naples, Florida
10.2015 - 09.2018
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.

Education

Some College (No Degree) - Mass Communications

Benedict College
Columbia, SC

Skills

  • Portioning understanding
  • Purchasing
  • Diverse beverage knowledge
  • Recruitment and hiring
  • Sanitation
  • Training
  • Friendly, positive attitude
  • Relationship building
  • People skills
  • Team building
  • Microsoft Office
  • Training & Development
  • Reliable and trustworthy
  • Project planning
  • Supervision
  • Flexible
  • Work ethic

Affiliations

-CMAA member 2020- Present

-Florida Chapter - The Most Important Thing

-Florida Chapter - Broadway Bobby = Dream Big

-Florida Chapter - Disruptive Leadership

-Florida Chapter - Industry Insights

-Florida Chapter - Business Meeting

-Florida Chapter - The Most Important Thing

-Florida Chapter - What If

-Florida Chapter - Regional Education

-Florida Chapter - Richard Hadden, Contented Cows Give More Milk

-BMI-Golf Management

Certification

  • ServSafe

References

  • Ryan Cozetto CEO (541) 231-2150
  • Leslie Evans Executive Director of Operations (239) 994-3005
  • Chris Alvarez GM (239) 287-1426
  • Matt Malloy GM (239) 287-7986

Timeline

Clubhouse Manager

Wyndemere Country Club
09.2022 - Current

Food and Beverage Manager

Wyndemere Country Club
10.2018 - 09.2022

Server/Bartender/Captain Waiter

Wyndemere Country Club
10.2015 - 09.2018

Some College (No Degree) - Mass Communications

Benedict College

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