Mario Gonzalez
Miami,Florida
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Fluent in both English and Spanish to ensure effective communication with diverse customers.
Overview
11
11
years of professional experience
Work History
Diagnostic Imaging Technician
Memorial Healthcare
05.2024 - 07.2024
- Streamlined communication between departments by effectively coordinating with other healthcare professionals to provide comprehensive patient care.
- Promoted a positive work environment through active involvement in team meetings, sharing ideas for improvement, and supporting colleagues as needed.
- Provided exceptional patient service, addressing concerns and offering reassurance throughout all stages of the diagnostic process.
- Ensured the safety of patients, staff, and self with adherence to radiation protection guidelines during all procedures.
- Maintained detailed records of performed procedures, patient histories, and submitted reports in accordance with established protocols.
- Increased department efficiency by maintaining proper inventory levels of supplies and ensuring timely equipment maintenance.
- Continually updated skills through participation in continuing education opportunities, staying current on advancements within the field of diagnostic imaging technology.
- Explained imaging procedures to patients, offering comfort and assistance.
Garden Cashier
Meijer
05.2024 - 07.2024
- Enhanced customer satisfaction by providing efficient and accurate cashiering services in a fast-paced garden center environment.
- Maintained awareness of seasonal trends in gardening industry to better serve customers seeking guidance on relevant products or techniques.
- Maintained a positive attitude and friendly demeanor with every customer interaction, contributing to a welcoming atmosphere within the garden center.
- Ensured appropriate security measures were followed during money handling processes, safeguarding company assets effectively.
- Handled customer inquiries, offering knowledgeable advice on gardening products and techniques for successful results.
- Assisted customers with plant selection, sharing knowledge on proper care and maintenance for optimal gardening results.
- Contributed to inventory management by restocking shelves and conducting regular inventory checks to maintain product availability.
- Educated customers on current promotions and sales events, resulting in increased revenue through upselling efforts.
- Resolved customer complaints professionally, ensuring their continued loyalty and satisfaction with the garden center''s services.
Unit Clerk
Baptist Health
Miami
07.2022 - 05.2023
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided clerical support, addressing routine, and special requirements.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
Environmental Service
Baptist Health
Miami
11.2021 - 04.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Waiter
Sushi Sake
Miami
06.2018 - 12.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Dispatcher
GCA Transport
Miami
01.2014 - 12.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Closely monitored dispatch board to triage and prioritize over 30 daily calls.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL06.2017
Skills
- Basic Life Support for Health Care Providers (BLS)
- CPR expertise
- First Aid Proficiency
- HIPAA Compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Medical Records Maintenance
- Medical Terminology
- Reception Management
- Healthcare Software Knowledge
- Clerical Support
- Customer Service
- Data Entry
Timeline
Diagnostic Imaging Technician
Memorial Healthcare
05.2024 - 07.2024
Garden Cashier
Meijer
05.2024 - 07.2024
Unit Clerk
Baptist Health
07.2022 - 05.2023
Environmental Service
Baptist Health
11.2021 - 04.2022
Waiter
Sushi Sake
06.2018 - 12.2019
Dispatcher
GCA Transport
01.2014 - 12.2015
High School Diploma -
Felix Varela Senior High School