Mario Hardin
Fort Worth,Texas
Summary
Well-rounded Fleet Manager with background spent coaching and training drivers, resulting in significant cost savings for employers. Enthusiastic employee with over 20 years of expertise regarding budgetary controls and asset management. Known for maintaining fleet and facility in top working order.
Overview
23
23
years of professional experience
Work History
Fleet Manager
City Of Dallas
09.2015 - Current
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Implemented green initiatives within the fleet operation, reducing carbon emissions without compromising service levels or profitability.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
- Collaborated with cross-functional teams to optimize supply chain operations, resulting in reduced lead times and increased customer satisfaction.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Proactively identified and solved complex problems that impacted management and business direction.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
Consumer Affairs Analyst
Hyundai Motor America
06.2013 - 08.2015
- Assist District Parts and Service Manager achieve parts sales, accessory sales and customer satisfaction objectives.
- Responsible for investigating and negotiating resolutions for customer issues presented via the telephone hotline, email and mail.
- Respond to and resolve Hyundai customer contacts including timely, customer-focused resolutions with field reps, consumer groups and/or state agencies.
- Consult with dealers, help make determinations on warranty, potential lemon law and legal issues, and negotiate/troubleshoot detailed resolution.
- Determine financial participation by Hyundai on issues beyond the scope of warranty, based on in depth knowledge and consideration of the repair, customer value, dealer operations and terms of warranty.
- Attend offered training to enhance and maintain knowledge of Hyundai products (vehicles, accessories and parts)
- Process weekly check requests for customer goodwill payments.
- Process Replacement/repurchased vehicle transactions as per the lemon law.
Fleet Manager
Kenlink Medical Equipment & Supplies
07.2010 - 06.2013
- Manage the service and maintenance of delivery vehicles
- Communicate with parts department to obtain needed parts, inform owner if vehicle is awaiting parts and pursue special order of parts if necessary
- Monitor and manage service expense
- Manage group of technicians repairing fleet vehicles.
- Save and tag parts if the job is under warranty or if requested by customer
- Examine the vehicle to determine if additional safety or service work is required
- Decide and document if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised
- Document work performed on each vehicle on the repair order using the concern, cause and correction format
- Road-test vehicles to check work performed
- Ensure that company vehicles are returned to drivers as clean as they were prior to being serviced
- Keep abreast of factory technical bulletins
- Attend company sponsored training classes
- Keep shop area neat clean and be able to account for all company owned tools at all times
- Understand and follow federal, state and locate regulations, such as those governing the disposal of hazardous waste
- Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customers, co-workers and suppliers
- Adheres to all company policies, procedures and safety standards
- Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
Service Advisor
BMW Of Dallas
01.2005 - 07.2010
- Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
- Maintain a dealership prescribed standard for "hours per customer repair order written"
- Test drive the vehicle with the customer if there is any question regarding the nature of the problem
- Schedule appointments using dealership approved forms
- Keep a daily log of repair orders written, status as well as carryovers
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
- Interpret warranty information and policies to customers
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
- Assist the service manager as necessary
- Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
- Communicate with service customers to determine the nature of the mechanical problems
- Obtain customer and vehicle data
- Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
- Handle minor customer complaints and misunderstandings
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
- Stay up to date on technical and performance information on all vehicles serviced by the dealership
- Advise customers of parts ordered and make an appointment to have them installed before customer leaves
- Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
- Adheres to all company policies, procedures and safety standards
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Service Technician
BMW Of Dallas
09.2001 - 12.2004
- Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standard
- Diagnose cause of any malfunction and perform repair, if authorized by customer
- Examine the vehicle to determine if additional safety or service work is required
- Document work performed on each vehicle on the repair order using the concern, cause and correction format
- Ensure that customer vehicles are returned to them as clean as they were prior to being service
- Attend factory sponsored training classes
- Understand and follow federal, state and locate regulations, such as those governing the disposal of hazardous waste
- Adheres to all company policies, procedures and safety standards
- Communicate with parts department to obtain needed parts, inform team leader if vehicle is awaiting parts and pursue special order of parts if necessary
- Save and tag parts if the job is under warranty or if requested by customer
- Notify service consultants immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised
- Road-test vehicles to check work performed
- Keep abreast of factory technical bulletins
- Keep shop area neat clean and be able to account for all dealership owned tools at all times
Education
Associate of Business Administration - Automotive Technology
Wyoming Technical Institue
Laramie, Wyoming06.1999
Skills
- Vendor Collaboration
- Preventive Maintenance
- Cost Reduction
- Cost Control
- Vehicle inspections
- Employee Management
- Lifecycle Management
- Safety Monitoring
- Record preparation
- MS Office Suite
- Government Regulations
- Mechanical Aptitude
- Vehicle Maintenance
- Fleet Management
Timeline
Fleet Manager
City Of Dallas
09.2015 - Current
Consumer Affairs Analyst
Hyundai Motor America
06.2013 - 08.2015
Fleet Manager
Kenlink Medical Equipment & Supplies
07.2010 - 06.2013
Service Advisor
BMW Of Dallas
01.2005 - 07.2010
Service Technician
BMW Of Dallas
09.2001 - 12.2004
Associate of Business Administration - Automotive Technology
Wyoming Technical Institue