Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mario Harkins

Saint Charles,MO

Summary

Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting. Excel at communication, problem-solving, and adaptability, ensuring seamless workflow.

Overview

9
9
years of professional experience

Work History

Neighborhood Ambassador

i3 Broadband
07.2023 - 01.2025
  • Effectively liaised with contractors, organizations, and residents to address construction-related concerns, ensuring transparency, and fostering positive relationships.
  • Proactively identified and reported safety hazards on-site, utilizing Microsoft 365 tools to document and streamline resolution processes, ensuring compliance with safety standards.

Recruiter

Onin Staffing
St. Louis, MO
11.2022 - 05.2023
  • Built strong relationships with candidates and clients by understanding their needs, effectively presenting job opportunities, and strategically matching talent to drive successful placements and satisfaction.

Sales/Retention

Eleras Automotive Group
01.2022 - 10.2022
  • Successfully educated customers on warranty options, addressing objections, and tailoring solutions to their needs, resulting in increased sales and customer satisfaction.
  • Utilized strategic negotiation and problem-solving skills to retain customers, address concerns, and enhance satisfaction, contributing to increased revenue and long-term client relationships.

Assistant Residential Coordinator

Preferred Family Healthcare, Inc.
02.2021 - 10.2021
  • Effectively de-escalated high-stress situations, providing immediate support, and implementing crisis intervention strategies to ensure the safety and well-being of patients and staff.

Laboratory Technician II-IV Lead

Mercy Hospital
04.2016 - 10.2019
  • Oversaw daily lab operations, provided technical guidance to staff, and ensured accurate processing of specimens while maintaining compliance with quality and safety standards in a fast-paced environment.
  • Coordinating cross-departmental teams to improve lab workflows. Skilled in identifying inefficiencies and implementing solutions to streamline operations, and enhance team collaboration, ensuring timely and accurate test results.
  • Led client service operations by mentoring team members, resolving complex customer issues, and implementing service improvements to enhance client satisfaction and retention.
  • Collaborated with Acumen Consulting to streamline processes, reducing the turnaround time for anaerobic and aerobic cultures by 72 hours, resulting in increased efficiency and faster results.

Education

A.A.A - General Studies

Saint Charles Community College
Saint Charles, MO
02.2014

Skills

  • Leadership
  • Cloud platforms (Azure, Microsoft 365/Outlook, GCP)
  • Lab equipment maintenance/processor (IPB, ACU, DSP, COBAS)
  • Cross-departmental collaboration
  • Quality Control and Assurance
  • Workflow Optimization in High-Volume Environments
  • Software and hardware troubleshooting
  • HRIS management
  • Electronic health records systems (Epic, Mayo, Quest, etc)
  • Operating Systems (Windows, Linux, macOS)

References

References available upon request.

Timeline

Neighborhood Ambassador

i3 Broadband
07.2023 - 01.2025

Recruiter

Onin Staffing
11.2022 - 05.2023

Sales/Retention

Eleras Automotive Group
01.2022 - 10.2022

Assistant Residential Coordinator

Preferred Family Healthcare, Inc.
02.2021 - 10.2021

Laboratory Technician II-IV Lead

Mercy Hospital
04.2016 - 10.2019

A.A.A - General Studies

Saint Charles Community College

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Mario Harkins